Base
Closing Date
Llandegfedd
23:59 - 12th March 2024
What you’ll be responsible for
Manage the duties and front of house activities associated with the Visitor Attraction centre reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level. This will include:
1 Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre 2 Effectively contributing to the visitors’ attractions team objectives and goals. You will be required to manage meeting room bookings, catering, and water-sports requirements 3 Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors 4 Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors 5 Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact 6 Dealing with all telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities 7 Assisting Business Support with general day to day administrations tasks 8 Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site 9 Monitor, create and rearrange water sports booking system via EOLA software 10 Undertaking any other duties as required to meet the needs of the business
Who you’ll work with
Internal
- Key internal staff and managers
- Visitor Attractions Team
- Personal Assistants and Admin Assistants of Executives and Senior Managers
External
- All Members of the public and Welsh Water customers.
- Visitors to site, External bodies and organisations contacting Welsh Water
- External service providers including Facilities Service Providers (Vinci), Catering services provider (Eurest), Grounds maintenance, Security and Office Fit-out Contractors
- Emergency Services – Fire, Police Etc
About you
Knowledge, Skills & Experience
- Enthusiastic about putting our customers first every day
- A degree of commercial awareness
- Some knowledge or experience of Health and Safety processes
- Good knowledge of computers with experience in Excel, Word, Outlook and PowerPoint
- Ability to make positive decisions and manage situations
- Must be able demonstrate the ability to undertake tasks on your own within set timescales and also work within a team.
- Experience in dealing with members of the public, working in front of house on reception or customer facing role previously
Good to know
- This role is based out are Llandegfedd Visitor Centre in Pontypool
- Fixed term contract until September 2024
- 32 hrs a week
- Office work
For any further information about this role please contact Hannah Trent - hannah.trent@dwrcymru.com
Benefits
As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
- Enhanced employer pension contributions – Up to 11% employer contributions
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Reduction on gym memberships and high street shopping
- Cycle to work scheme
- Car-leasing scheme
- Health CashBack scheme
- An employee assistance programme for employees and their immediate family
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
But did you know we also have a visitor attraction site at Llandegfedd. The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire. Want to see more? Click Here to take a look at our website - www.llandegfedd.co.uk
INDMP
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
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