Base

Closing Date

Llanishen

23:59 - 11th March 2024

Who we are

We have just opened our  brand-new Visitor Attraction site at Lisvane Llanishen, North Cardiff, which is open all year round. This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 200 cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go. Come and join our team and work in this green / blue oasis less than 5m from Cardiff city centre .  Want to see more?  Take a look at here: https://lisvane-llanishen.com/

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas.  When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded. 

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

What you’ll be responsible for

Come and join our great team at our Lisvane Visitor Centre as a Chef, to help us cook delicious meals for our customers to enjoy all year round, if you have a passion for food and a great attitude then you already have the right ingredients to join our Team!

Duties will include:

• Ensuring the safety of all persons on site
• To order all kitchen and goods for resale supplies from designated suppliers.
• Maintain upkeep of all kitchen HACCP records at all times and to required standard.
• Prepare, cook and serve meals, manage and organise café assistants to deliver high quality customer service.
• Menu creation and design to achieve and maximise Gross Margin.
• Liaise with and manage external bookings of meeting rooms.
• Manage the front of house team to ensure excellent customer experience.
• Supervise and identify training needs of colleagues to ensure excellent customer service.
• Strive to develop and improve the customer experience offering
• Ensure the service in the café and restaurant area is maintained to a high standard
• Maintain the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with DCWW Food safety procedures.
• Engage with customers as an ambassador of Welsh Water

Who you’ll work with

Internal
•    Attraction Manager
•    Catering Manager
•    Marketing and Communication’s
•    Volunteer Manager
•    Facilities management team

External
•    Local community & visitors
•    Welsh Government, Local Authorities, and other regulatory bodies.
•    Event organisers

About you

Knowledge, Skills and Experience

• Commercial catering and kitchen supervisory experience
• Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment
• Catering / Retail customer service knowledge or specialism
• Working with the general public
• Ability to work on own initiative, and manage a large team 
• Commercial awareness
• Up to date Food Hygiene Level 3 minimum certification would be desirable, as training will be provided 

Good to know

Seasonal positions available - full time & part hours 

• Site based working 
• Requirement to work weekends and bank holidays on a rotation basis (no split shifts)

For any further information please contact Hope Radford - hope.radford@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.