Base

Closing Date 

Nelson Depot

23:59 - 12th March 2024

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.
 

What you’ll be responsible for

• Complying with all company Health and Safety Policies & Procedures, with the safety of yourself, colleagues, contractors and customers always in mind.
• Support the private leakage team to resolve customer side leakage / private leakage cases. 
• Undertake administration tasks associated with the Private Leakage case management, from identification of the leak through the resolution (including through the legal process). 
• Work with internal stakeholders to manage resources effectively and efficiently. 
• Review the quality of information and release works orders in the SAP system associated with Private Leakage.
• Undertake customer engagement and management where required. 
• Co-ordinate the Non household leakage tracker, and support in the engagement with non household parties, i.e. local authorities, businesses and housing associations.  
• Provide procurement support to the team via the SRM process. 
• Amend stage changes in SAP once authorized by a nominated colleague. 
• Creating orders in SAP in certain circumstances (e.g. tough books down) to support leakage teams
• Daily / weekly Management of Outstanding work reports (TSOS, JPB, WSF, IDH)  
• Undertaking any other duties as required to meet the needs of the business.

Who you’ll work with

Internal
•    Distribution Management team 
•    Water Demand Management team 
•    Water Engineering Management Team 
•    Retail Teams including OCC and BCC, Vulnerable customer team. 
•    Finance Team 
•    Procurement Team 

External
•    R&M/Metering Contractors 
•    Leakage detection supply chain 
•    DCWW Customers 
•    Local Authority Highway Departments 
•    External stakeholders such as Local Authority or Housing Associations. 
 

About you

Knowledge, Skills and Experience

• 5 GCSE’s  grades A*- C (or equivalent qualification) including English and Maths  or experience in water distribution networks
• Current, full valid UK driving licence.
• Prioritisation skills & ability to manage own time and workload.
• Ability to learn & use I.T and software including Microsoft Office packages, SRM, SAP, HY1 Production, RAPID
• Ability to work under pressure and deliver work to a high standard with good attention to detail.
• Welsh Speaking (desirable)

Good to know

• Hybrid working
• 8-4 Monday – Friday

For any further information about this opportunity please contact Jamielee Jones - jamielee.jones@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Option to buy additional annual leave up to 5 days per year
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.