Base

Closing Date

Clydach

23:59 - 24th March 2024

What you’ll be responsible for

As Shared Services Team Leader you will:

• Provide line manager support to the Swansea Performance Manager.
• Work closely with the Shared Services Operations Supervisor, other Network Operational Supervisors, Schedulers, Technicians and Case Officers to plan, direct and monitor the activities of the team to achieve all performance targets.
• Ensure distribution colleagues work safely, delivering operational and maintenance activities, whilst achieving full compliance in water quality and environmental standards
• Effective Asset Management in accordance with company IMS procedures and regulatory requirements
• Ensure public health is never compromised when delivering planned and reactive maintenance activities
• Achieve Water Service business budget yearly
• Develop a resource plan which will deliver high levels of performance in line with budget and achieve industry leading cost to serve
• Manage change across operational teams, create high performing teams to deliver leading industry performance  
• Monitor and manage area team performance to ensure high level water distribution targets are achieved
• Manage Health and Safety performance across the operation area through STEP, TRACA, working on pressurised pipelines and other company procedures
• Achieve health and safety unit assessment compliance monthly, providing supplementary evidence
• Ensure area financial budgets are achieved
• Use SRM to procure bought in services and materials to ensure best value is achieved across the business
• Customer service is delivered to achieve Ofwat CMEX upper quartile measure
• Distribution operation and maintenance activities are delivered to the highest quality and environmental standards
• Achieve customer acceptability measure of success through network cleansing/ maintenance techniques
• Deliver planned work effectively to protect public health, customers drinking water supply
• Manage quality and service to customers to ensure Zero Operational reportable incidents to the DWI
• Achieve the company leakage reduction target by delivering industry leading private leakage performance.

Who you’ll work with

Internal

• Strong working relationships within the PWS team – including supervisors, managers, staff and staff representatives
• Regular liaison with  asset strategy, capital delivery, water quality, emergency planning, H&S and operational control and customer contact centre
• Advice and support from the procurement, finance and HR teams
• Liaison with internal audit teams
• Liaison with business improvement groups 

 
External

• Key contract partners to ensure Bought in Services are being executed safely, cost effectively and at appropriate levels of service
• Local authorities and emergency planning groups
• DWI as required in support of the Water Quality team
• Health and Safety Executive as required

About you

Knowledge, Skills & Experience

• Experience gained through thorough understanding of distribution network and variable components
• Experience of inspiring and motivating teams, successfully implementing initiatives, managing change and developing an effective team
• Able to demonstrate experience of working and achieving leakage, customer service and water quality targets with the technical ability to assess risks to water quality, review asset performance and implement improvement actions
• Proven track record of building positive working relationships and seen as a highly credible representative of the business 
• Effective communication skills and ability to translate regulatory requirements into actions that are fully understood by team 
• High level of customer management skills in order to use own experience in supporting the operational business in the delivery of excellent customer service.

Good to know

• Excellent IT skills required and a with knowledge of SAP an advantage
• Good Knowledge of Clean Water Policies and Procedures and Service Level Agreements an advantage
• Requirement to participate in standby rota (1 in 7) and 120 hours of planned overtime with additional earning potential

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.