Base

Closing Date 

Llanishen

23:59 - 27th March 2024

What you’ll be responsible for

Assisting the Visitor Experience Manager and team to safeguard and assist members of the public who visit the Reservoir, from Monday to Sunday during the open season. This will include:

•    Be smart and presentable, and able to communicate in a constructive, knowledgeable and helpful way with visitors, projecting a positive image of Dwr Cymru at all times
•    Take part in the team rota that will involve working up to 37 hours a week, to include weekends and bank holidays, working early or late shifts to give cover as required
•    Safeguard the Safety of all persons on site, including sailors, paddlers, walkers, bird watchers etc
•    Maintain the upkeep and tidiness of the site, litter picking, toilet cleaning, building upkeep, and maintenance of amenity routes and facilities, gates, fences, signage.
•    Engage with visitors as an ambassador of Dwr Cymru, communicating the strict SSSi rules and site regulations as presented by the site LEMP.
•    Enforce the rules of the site and the waterside, promoting close adherence to the site LEMP.
•    Support in the provision of biodiversity, conservation and educational talks, public access and recreational activities, open days, events and visiting schools.
•    Carry out any other tasks as required for the effective management of the site

Where you will be working

You will be working opened our  brand-new Visitor Attraction site at Lisvane Llanishen, North Cardiff, which is open all year round. This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 200 cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

Come and join our team and work in this green / blue oasis less than 5m from Cardiff city centre .  Want to see more?  Take a look at here:  https://lisvane-llanishen.com/

Who you’ll work with

Internal

•    Visitor Experience Manager & Volunteering Manager
•    Visitor centre colleagues

External

•    Members of public & Volunteering Groups 
•    Welsh Water customers
 

About you

Experience, Qualifications and Skills
 
•    Working with the public
•    Practical Health & Safety experience
•    Water Safety
•    Rural estate and grounds maintenance experience
•    Some vocational wildlife or environmental knowledge or specialism (desirable) 
•    Ability to work on own initiative and be able to work as part of a team.
•    Excellent communication skills

Good to know

April - September Season 2024

• Weekly hours can be flexible, up to 37 hours a week. 
• Working in a team rota which requires you to work a minimum 3 out of 4 weekends.

For any further information about this role please contact Owain Manuel - owain.manuel@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Free on-site parking at all our sites
•    20% off all Welsh Water visitor attraction centres and gift shops
•    An employee assistance programme for employees and their immediate family
And many more...

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.