Base

Closing Date

Cilfynydd

23:59 - 28th March 2024

What you’ll be responsible for

The successful candidate will be working within our Customer Service delivery team. This position will deal with our initial customer response to sewerage incidents across the business area. You will receive job instructions via an electronic work management system and be expected to provide feedback via the same route. 
 
You will be required to undertake all tasks associated with delivering excellent customer service to all customers. The position will be required to undertake the following operations (but this not solely restricted to those examples listed below) 
 
Examples are:

• Responding to customer reported incidents and clearing blockages / jetting and providing detailed feedback on actions taken.
• Sewer Location Surveys
• Jetting / Flushing / De-silting of Sewers / Lone Working
• Planned and Reactive Maintenance of assets
• Liaison with customers and stakeholders
• Detailed and timely completion of actions taken on all incidents in the work management systems.
• Ability to operate and assess asset condition utilising looksee CCTV equipment.
• Cleaning up affected area following flooding events.
• Surface Water Rebate Inspections

Who you’ll work with

Internal

• Network Managers
• Wastewater networks teams
• Capital delivery teams
• Operations
   

External

• Welsh Water customers
• Members of the public

About you

Knowledge, Skills and Experience 
 

• Full HGV Driver’s License C1 
• Experience in sewerage maintenance work would be an advantage.
• IT Literate however training will be provided on the IT systems we use.
• Any qualifications in Manual Handling, Confined Space Training, High Pressure Jetting training would be advantageous.
• Able to assess risk and adopt a safe working practice to undertake task.
• Always strives to exceed customer expectations delivering a great customer experience.
• Excellent communicator and coordinator.
• Be flexible to meet team and company goals.

Good to know

• x 2 positions available
• Successful candidate must be able to provide a copy of C1 license
• Site based role
• 5 week rolling shift pattern including evenings and weekends (working 1 weekend on shift in 5)
• Requirement to cover standby 7 days out of 5 weeks (including 1 weekend standby cover) 
• Additional payments for standby cover and callouts
• Company vehicle provided for business use

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.