Base

Closing Date 

Llanishen

23:59 27th March 2024

What you’ll be responsible for

Your role will be to assist the Senior Activity Instructor and the instructor team to safeguard and assist members of the public who undertake water sports, land based and team building activities from Monday to Sunday during the season. You will be smart and presentable, and able to communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.

Activities offered at the site include sailing, windsurfing, canoeing, kayaking, paddleboarding, raft building, archery, axe throwing and laser clay pigeon shooting.

The successful candidate for this role will:

• Assist in the delivery of the activity program for customers visiting the reservoir, including any associated organised team building programs and land based activities.

• Present a professional attitude and appearance and at all times maintain an excellent level of customer service and water safety. Engage with visitors as an ambassador of Welsh Water.

• Ensure the health and safety of everyone using the facilities of the site.

• Ensure maintenance, repair and security of all Welsh Water equipment and facilities are of a continued high standard in order to exceed the requirements of our customers.

• Work proactively as part of a team to set up and pack up on site facilities and provide assistance to all customers using the equipment at the centre.

• Take part in the team rota that will involve working midweek & weekends.

• Serving customers in the reception, handling activity enquiries and managing bookings as required.

• Enforce the rules of the site and the waterside, especially the ‘no swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors during busy periods.

• Support conservation, educational, public access and recreational activities, open days, and events.

• Carry out any other tasks as required for the effective management of the site, as directed by the Senior Instructor or Activity Manager.

Where you'll be working

We have just opened our  brand-new Visitor Attraction site at Lisvane Llanishen, North Cardiff, which is open all year round. This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 200 cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

Come and join our team and work in this green / blue oasis less than 5m from Cardiff city centre .  Want to see more?  Take a look at here:  https://lisvane-llanishen.com/

Who you’ll work with

Internal

•    Activity Manager
•    Deputy Activity Manager
•    Senior Activity Instructor
•    Activity Instructor
•    Receptionist
•    Visitor Attraction Staff

External

•    Members of the public
•    School, youth and community groups
•    Local landowners and farmers
 

About you

No prior experience or qualifications are required, however, we are looking for individuals who are honest and professional, have great communication skills and the the ability to work on own initiative. We use a variety of computer systems but full training will be provided

The following qualifications or skills however would be preferable:

• Appropriate National Governing Body (NGB) Certification in designated water sports discipline. e.g. RYAStart Windsurfing / Sailing
• Current Recognised First Aid Certificate/British Canoe Union (BCU) Qualification
• Experience delivering water or land-based activities 
• Lifeguard Qualification
• Ability to speak Welsh

Good to know

• Site based outdoor working
• Seasonal roles available with flexible shifts, requirements to work weekends and evenings.

For any further information please contact Jack Bailey, Activity Manager - jack.bailey@dwrcymru.com 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Free on-site parking at all our sites
•    20% off all Welsh Water visitor attraction centres and gift shops
•    An employee assistance programme for employees and their immediate family

And many more...

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.