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Closing Date 

Elan Valley

23:59 - 27th March 2024

What you’ll be responsible for

You will be working at our fantastic visitor attraction site at Elan Valley which is open all year round. Our Visitor Centre is complete with Café, Exhibition area, Gift Shop and Bike Hire. Come and join our enthusiastic team and work in one of the most beautiful sites in Mid Wales. Want to see more? Click Here to take a look at our website - www.elanvalley.org.uk

Your role will be to engage with our customers and supporting them with the use of our Bike Hub; ensuring a high standard of health and safety at all times. You will also:

1. Provide excellent customer service; meeting, greeting and helping every visitor gain the most from their visit.
2. Overseeing  the hire of the bikes and daily operations of the bike hub. 
3. Responsible for bike safety cover. 
4. Work proactively as part of a team to set up and pack away on site facilities and provide assistance to all customers using equipment at the site.
5. Ensure the safety of all persons on site, including employees and members of the public. Follow company procedures for reporting incidents.
6. Handle bike hub activity and booking enquiries and take payments on the till as required.
7. Present a professional attitude and appearance at all times, maintaining an excellent level of customer service. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
8. Ensure maintenance, repair, security and cleanliness of the bikes and bike hub is kept to a  continued high standard in order to exceed the requirements and expectations of our customers.
9. Work with the Ranger team on  the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance.
10. Support conservation, educational, public access and recreational activities, open days and events.
11. Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.

About you

Knowledge, Skills & Experience

• Enthusiastic about putting our customers first every day    
• Ability to work on own initiative
• Excellent communication and interpersonal skills    
• IT literate – we use a variety of computer systems which we will teach you    
• Always honest and professional

If you do not have the following experience or qualifications that's ok we will teach out, but if you do that's great:

• Previous experience working with bikes
• Previous experience in customer facing role
• MIAS level 2 or equivalent (training will be provided)
• Cytech Mechanic or equivalent (training will be provided)
• First Aid Qualifications

Good to know

• Elan Valley is situated in the county of Powys in mid-Wales and can be accessed easily from the nearby town of Rhayader, which is well served by public transport. 
• Casual position available with variable hours including regular weekend and bank holidays (hours between 9am and 6pm with a flexible working approach)

For any further information please contact Victoria Hadnett - victoria.hadnett@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Free on-site parking at all our sites
•    20% off all Welsh Water visitor attraction centres and gift shops
•    An employee assistance programme for employees and their immediate family
And many more...

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment
 

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.