Base

Closing Date

Ty Tywi

23:59 - 7th April 2024

What you’ll be responsible for

Capturing all meter reading data in line with the Field Operations meter-reading schedule in order to ensure the customer receives an accurate and timely bill and to avoid unwanted contacts and complaints. Undertaking any ad hoc field visits that have been requested to either, disconnect the water supply, or to obtain further information as required by the Company in order to resolve a customer query or dispute. This will include:

  •    Capturing water meter reading data from water customer’s meters, using the hand held unit, within set timescales as directed by the cyclical meter reading schedule.
•    Identifying unexpected water meter reads, such as higher or lower water consumption profile, and recording this additional information onto the handheld device in line with the Automated Meter Reading guidelines.
•    Providing a report for any water meter that was unable to be read within the schedule, in line with the metering procedures.
•    Placing all water meters into a most efficient walk order route that optimises the volume of water meters read.
•    Disconnecting the water supply on commercial properties as instructed by the Commercial Collections Department.
•    Undertaking supply checks on water supplies that have been disconnected for non-payment of water charges, in line with company guidelines and timeframes, and to immediately escalate any situation, where the water supply has turned back on, to the Commercial Collections Team for further instruction.
•    Proactively undertaking a dynamic risk assessment at each field visit to ensure a safe working environment prior to undertaking each activity and remaining safe at all times.
•    Reporting all near misses and hazards that could cause potential harm to not only yourself but other colleagues and our customers, in line with the Company health and safety process and procedures.
•    Ensuring the company vehicle is regularly checked in line with company policy and that any vehicle defects are immediately escalated in line with transport guidelines.
•    Undertaking any other duties as required to meet the needs of the business
 

Who you’ll work with

Internal

• Field operations manager
• BST team
• Area manager
• Collections team

External

• Members of public
• Business owners

About you

Knowledge, Skills & Experience
 
•    Full clean driving licence
•    IT literate and able to use multiple computer systems however full training will be provided on the systems we use
•    Enthusiastic about putting our customers first every day
•    The ability to self-manage workloads and change priorities to maximise effectiveness and performance
•    Excellent organisational skills and self-management to work to deadlines in a rapidly changing environment
•    Ability to communicate information in a clear and confident manner; adapting communication method and style to suit the audience; checking to ensure that information has been understood
•    A flexible approach to changes in work loads in order to meet business and customer needs
•    Able to prioritise Health and Safety at all times and take responsibility for other people’s welfare at work, including colleagues and customers

Good to know

•     Hours of work are flexible between 6am – 8pm Monday to Sunday but minimum of 4 hours per day Monday – Friday
•    Company vehicle for business use
•    The successful candidate must be living within a 10 mile radius of the Carmarthen area to be considered for the role.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Option to buy additional annual leave up to 5 days per year
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.