Base

Closing Date

Broomy Hill, working in Mid Wales

23:59 - 11th April 2024

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

What you’ll be responsible for

As Distribution Inspector you will be responsible for:

• Operating the water distribution network in the safest and most cost effective way, capturing data and applying procedures in a compliant manner, whilst earning the trust of our customer’s everyday through delivering excellent customer service.
• Complying with all company Health and Safety Policies & Procedures, with the safety of yourself, colleagues, contractors and customers always in mind.
• Providing and identifying better ways of delivering excellent service to internal and external customers and stakeholders. You will be expected to communicate well and own the problem through to resolution as far as practicable, in order to satisfy regulatory requirements and achieve our customer led success vision.
• Undertaking Network monitoring, diagnosing problems and arriving at and implementing Network Solutions and alternatives that ensure we meet our Measures of success. You will need to understand hydraulic principles and carry out operations of all components of the Water Distribution network in line with the training that you have received.  
• Ensuring all on site activity and asset data is captured in a compliant and accurate manner in our corporate system in order for further analysis within the business.  
• Generating work orders accurately for delivery by our supply chain for all below and above ground assets and support when required to ensure safe operation/maintenance, high quality and cost efficient work is delivered.
• Enforcing basic water regulations through communication with customer and liaison with water regulations department to ensure DWI and Water Act 1991 requirements are met. Investigate, identify and escalate water quality issues to ensure that public health is protected at all times.
• Carrying out inspections of the Company’s assets when required in order to identify, escalate and report any issues identified which could affect the safety, effectiveness/operational working order or long term condition of the asset. You will be expected to rectify certain defects, if safe to do so, and ensure that sites are left safe.
• Taking an active role in the protection of our assets through working with internal and external stakeholders who are undertaking work which may present a risk. Enforcement of Apparatus Damage Report procedures when damage does occur.
• Managing a scheduled workload as appropriate based on the job’s importance and urgency whilst working on a mobile basis out in the field. The workload should be completed to a high quality, and meet timescales whilst also ensuring effective escalation as required.
• Understanding and implementing leakage techniques or principles and able to detect leakage on the network or customer supply pipes when required, ensuring effective liaison with internal and external stakeholders to deliver leakage targets and ensure efficiency.
• Attending & resolving emergency calls including those taken via the SmartHub and Retail Business. Assessing the response needed to resolve the problem, or escalating the issue, in order to maintain network operability and customer satisfaction. 

 
Whilst this job description reflects the main accountabilities for the role there may be occasions where you will be required to carry out any other activities in line with the needs of the Company.
 

Who you’ll work with

Internal

• Network Alliance
• Smart Hub
• Water Quality Department
• Developer Services
• Environmental/Waste
• Water Engineering 
• Plus other internal stakeholders

External

• DCWW Customers
• Local Council
• Trunk Roads agency 
• Natural Resource Wales/Environment agency
• Emergency Services
• Business Customers
• Other Utilities

About you

Knowledge, Skills & Experience

• 5 GCSE’s  grades A*- C (or equivalent qualification) including English and Maths or experience in water distribution networks
• Current, full valid UK driving licence.
• Good Interpersonal Skills e.g. building a rapport, listening effectively to others 
• Prioritisation skills & ability to manage own time and workload.
• Good communication skills e.g. clear and concise
• Ability to learn & use I.T and software including Microsoft Office packages.
• Demonstrable experience in delivering great customer service.
• Welsh Speaking ( desirable)

Good to know

• Company vehicle included
• This role involves working in Mid Wales
• Requirement to participate in standby rota (1 in 5) and 260 hours of planned overtime with additional earning potential of up to £3000 a year
   

For further details please contact Ross Griffiths - Ross.Griffiths@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.