Base

Closing Date

Dinas

23:59 - 17th April 2024

What you’ll be responsible for

As a Leakage Inspector you will:

• Manage private leakage cases from identification through to resolution, supporting the customer through the journey. 
• Always work to develop a solution to resolving the customer leak. 
• Ensuring all on site activity is captured in a compliant and accurate manner in our corporate system in order for further analysis within the business.  
• Generating work orders accurately for delivery by our supply chain.
• Enforcing basic water regulations through communication with customer and liaison with water regulations department to ensure DWI and Water Act 1991 requirements are met. Investigate, identify and escalate water quality issues to ensure that public health is protected at all times.
• Liaise with customers to ensure we manage expectation and support through the leakage process. 
• Managing a scheduled workload as appropriate based on the job’s importance and urgency whilst working on a mobile basis out in the field. The workload should be completed to a high quality, and meet timescales whilst also ensuring effective escalation as required.
• Understanding and implementing leakage techniques or principles and able to detect leakage on the network or customer supply pipes when required, ensuring effective liaison with internal and external stakeholders to deliver leakage targets and ensure efficiency.

Whilst this job description reflects the main accountabilities for the role there may be occasions where you will be required to carry out any other activities in line with the needs of the Company.

The role will support the standby rota. 

Who you’ll work with

Internal

• Network Alliance
• Capital Alliance
• Local Contractors
• Retail
• Water Engineering 
• Plus other internal stakeholders

External

• DCWW Customers
• Local Council
• Trunk Roads agency 
• Business Customers

About you

Knowledge, Skills & Experience

• 5 GCSE’s  grades A*- C (or equivalent qualification) including English and Maths  or experience in water distribution networks
• Passionate about Private Leakage
• Be able to empathise with customers & identify any vulnerability and negotiate the best way forward.  
• Team player, but also be able to work on your own
• Display and demonstrate the company values to help us achieve our company vision to earn the trust of our customers every day.
   

Good to know

• Site based role
• Full UK driving licence required
• Company vehicle provided
• Shift pattern Mon-Thurs 8-4pm, Friday 8 – 330pm
• Requirement to participate in standby rota and 260 hours of planned overtime with additional earning potential of up to £3000 a year

For further details contact Claire Bateman - Claire.Bateman@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
 

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.