Base

Closing Date 

Ashgrove

23:59 - 6th May 2024

What you’ll be responsible for

Providing coordinated and consistent HR support to enable the effective delivery of the Employee Services remit. Ensuring a high quality, consistent HR advice and transactional service is provided to managers and colleagues enabling effective people management across the business. This will include:

•     Providing routine advice and support to managers, employees and other stakeholders on HR policy, procedures and terms and conditions of employment.  
•     Actively contributing to the development of a customer focused service, ensuring high quality services are delivered to internal and external customers.  
•     Supporting HR Business Partners with note taking in a range of meetings as required.
•     Supporting the Employee Services and wider HR teams in managing queries from employees, managers and external stakeholders by providing relevant, accurate and timely advice.
•     Assisting with the development of guidance and fact sheets for managers and employees. 
•     Supporting the HR Business Partner at the quarterly Retail Role development panel
•     Challenging processes and practices to promote continuous improvement in the delivery of excellent services.  
•     Maintaining close links across HR to ensure changes in policies and procedures that affect HR services are implemented.   
•     Working within appropriate legislation, good practice guidance and relevant policies and procedures.   
•     Assisting with preparation of monthly people reports as required. 
•     Delivering a first class candidate experience by ensuring recruitment processes are well-operated and contribute to their regular review.   
•     Adhering to the principles of data protection and confidentiality, ensuring compliance with all relevant Welsh Water policies.
•     Undertaking any other duties as required to meet the needs of the business.

About you

Knowledge, Skills & Experience

• Experience in a co-ordinator role, or similar is essential 
• Experience of working within a customer focused environment with a proven record of delivering results
• Experience of running reports using IT Software such as Microsoft Excel 
• Enthusiastic about putting our customers first every day
• Effective time management and organisational skills
• Excellent customer service skills, with the ability to develop productive working relationships with a variety of stakeholders
• Excellent accuracy and attention to detail

Good to know

• Flexible hybrid working 

For any further information please contact Marta Oleksiuk - marta.oleksiuk@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.