Role Summary

• Responsibilities: You will be responsible for the smooth running of our London office, with a focus on creating a friendly and productive working environment
• Salary: £23,500 to £26,000 per annum, depending on your previous experience
• Benefits: Discretionary profit share bonuses, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
• Role Type: Full-time, permanent
• Start Date: We are currently recruiting for our start date on Monday 13th May 2024. However, we have additional start dates available throughout the year, and you will be asked to state your availability on your application form
• Location: This is an on-site role based in our London office

About the Role

We are looking for an enthusiastic and proactive Facilities Administrator to join our growing team in London. Working closely with other members of the UK Facilities team, you will support with the day-to-day running of the office and uphold our exceptional standards of customer service. You will also enjoy the opportunity to support colleagues in a fast-paced and collaborative environment.

You can learn more about our London office here: https://www.costellomedical.com/careers/locations/working-in-london/

Key responsibilities will include:

• Greeting visitors to the office with a high level of friendliness and professionalism
• Ensuring that we maintain a safe, tidy and professional environment, including managing the kitchen to a high standard
• Building relationships with service providers and suppliers, as well as liaising with the building’s management team
• Purchasing general supplies on behalf of the Facilities and IT Teams, including kitchen consumables, stationery, IT equipment, and more
• Booking visitors onto the appropriate security system(s) for all our UK offices
• Maintaining the company’s asset management system, and managing its associated processes
• Day-to-day management of health and safety in the London office, for which training will be provided
• Day-to day management of the company’s desk booking software system (London office only)
• Assisting with the organisation of internal and external events, such as client meetings and office socials
• Answering the telephone switchboard and taking messages
• Providing ad-hoc support to the Senior Operations Coordinator and the wider Operations team, where required
• Supporting our Technical Operations team with simple IT queries and tasks within the London office, where required

At Costello Medical, we pride ourselves on nurturing talent from within, offering our employees a range of opportunities to develop in their career. The Facilities Administrator role is no exception, and our ideal candidate will also have the chance to contribute to the following exciting projects:

• London Office Relocation. You will play a pivotal role in the planning and smooth execution of our London office move in October 2024
• Net Zero Carbon. You will closely support the team with identifying and implementing new ways to ensure Costello Medical's continued commitment to reaching Net Zero Carbon status
• Corporate Social Responsibility. You will be instrumental in the continued success of Costello Medical's social and environmental performance as a B-Corporation

A Day in the Life of a Facilities Administrator

To learn more about the typical day of a Facilities Administrator at Costello Medical, please click here: https://www.costellomedical.com/day-in-the-life/facilities-administrator.html

Career Profile

We offer many opportunities for personal and professional development at Costello Medical. Please click below to read first-hand accounts from our colleagues about their time with the company: https://www.costellomedical.com/careers/working-at-costello-medical/

Requirements

About You

We are looking for an enthusiastic and ambitious candidate who is proactive, eager to take on new challenges, and who will thrive on providing an excellent service to our colleagues. You will be looking to build your career in office facilities and enjoy taking a high level of ownership, enabling the office to run smoothly, which in turn will make a positive difference to the working lives of our colleagues in the London office.

Essential requirements for the role are:

• Strong organisational skills, including the ability to plan and prioritise your own time and communicate this to others
• Excellent levels of productivity, and the flexibility to respond to changing deadlines
• The ability to work confidently on your own and with a high degree of autonomy
• Exceptional attention to detail and high professional standards
• Excellent written and verbal communication skills
• A passion for, and dedication to, providing excellent customer service in a facilities role
• A friendly and approachable demeanour
• Experience using Microsoft Office

Whilst some experience as a Facilities Administrator (or in a related role) is desirable, we also welcome applications from those who are passionate about starting their career in facilities.

Benefits

Why Choose a Career in Facilities with Costello Medical?

We strongly recognise the importance of growth and innovation within the Facilities team, and believe we offer a unique opportunity for you to build your career with us.

• All the best bits of facilities in a truly varied role. We work closely with service providers and suppliers across all our office locations, which allows our Facilities Administrators to focus their time on contributing to exciting new projects and improvements that optimise the Facilities functions and enhance the productivity and wellbeing of our entire workforce. These projects include but are not limited to; our exciting London office move due to take place in 2024, our net carbon zero project, and the management and improvement of Costello Medical’s corporate social responsibility, as recognised by B Corporation
• Have your say and shape your own career. Given the rapid and organic growth the company has seen over the last few years, our Facilities team is relatively small. Your voice matters; you will have a significant influence in team decisions, and will be able to choose specific areas you’d like to specialise in. Whether you are most passionate about the day-to-day running of the office, or driving important projects forward within the team, you will be encouraged to take your career in a direction that challenges you to meet your own goals
• Contribute towards something bigger than facilities. Our customers are some of the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. As a company, we are committed to improving healthcare globally, and by ensuring the smooth and efficient running of our office spaces, you are directly contributing towards this commitment. You will also be supporting a company that believes in corporate and social responsibility, and will be able to give back to the local community through funded volunteering and pro bono days
• A workforce that respects and values you. Based on our commitment to quality and providing an excellent service, it is very easy to build positive, trusting, and respectful relationships with those you support, both directly and indirectly. The difference you make to the office environment will be recognised and cherished by those around you, allowing you to feel like a valued and integral part of the company
• We are invested in our culture. We are committed to our company values which promote a fun, friendly, and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for over six consecutive years,  and achieved B Corporation certification in 2022. These values are embraced within the entire company, including the Facilities team

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team, followed by an assessment for you to complete in your own time. If successful, you will be invited to an interview with senior members of our Operations team. Our standard recruitment process lasts around 2 to 4 weeks, however this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to read more about this and contact the People Team via recruitment@costellomedical.com should you require reasonable adjustments at any stage.

We are currently recruiting for our start date on Monday 13th May 2024. However, we have additional start dates available throughout the year, and you will be asked to state your availability on your application form. Whilst there are no set application deadlines, we would strongly recommend applying as early as possible so that we can begin processing your application, as the role will close when a suitable candidate is found.

Please note that this role is available in our Global Headquarters in Cambridge. You can learn more about our office locations here: www.costellomedical.com/careers/locations

What We Offer

• A starting salary of £23,500 to £26,000 per annum, depending on your previous experience. Salary increases are typically awarded after 6 and 12 months and will then be reviewed on a yearly basis
• A discretionary profit share bonus paid twice per year
• Flexible working hours
• 25 days’ annual leave plus bank and public holidays
• Flexible benefits scheme offering additional holiday, cash payments, and pension contributions
• 4% employer pension contributions
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Cycle to Work scheme and an interest-free travel loan scheme
• Critical Illness Cover, Income Protection, and Life Assurance
• Access to an Employee Assistance Programme
• Discounted gym memberships
• Comprehensive travel insurance
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. As written communication is a vital skill for this role, if your cover letter is suspected to have been generated by Artificial Intelligence (AI), your application is likely to be disqualified.

Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.