Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c. 160 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

We are seeking an IT Support Engineer to support our team. This role forms the IT function for the organisation and reports into our VP of Engineering for Infrastructure. You will be responsible for delivering IT support and management that contributes to the smooth operation of our business, contributing to a brilliant employee experience.

Responsibilities:

• User on-boarding and off-boarding
• Re-imaging and configuration of MacOS devices
• Partnering with our Mac leasing and trade-in provider to order any required devices
• Account set ups
• Providing IT introductions
• Liaising with managers and HR throughout this process
• Decommissioning users, hardware and managing the IT off-boarding process
• Administration of our primary IT systems, including:
• Google Workspace
• Slack
• Jira/Confluence
• Zoom
• Administration of various IT-level company systems and distributing account access and managing permission settings for them
• Meeting room AV management including the set up and management of the company All Hands AV
• Providing efficient and high quality software and hardware support to internal users
• Inventory management and restocking
• Maintaining the organization and tidiness of the IT server room
• Managing IT vendor relationships
• Management of our corporate Vodafone account, ordering and distribution of new iOS devices and managing mobile contract upgrades for end users
• Managing all physical assets and ensuring all employees are equipped with the assets required to deliver effectively
• Managing office printers
• Managing our IT insurance process and arranging hardware repairs with Apple Authorized service provider
• Arranging any required Mac upgrades and the trade in of end of line devices

Requirements

• Experience providing IT support in a MacOS environment and working and resolving issues with Apple hardware
• A fast learner, who is able to use their own initiative to apply new learnings and solve problems

• Enjoys working and providing support independently and taking ownership of the IT function
• Passionate about contributing to a brilliant employee experience and contributing to a strong company culture
• Proactively identifies opportunities to improve our practices and drives forward these improvements
• Strong  attention to detail, hard-working and diligent individual
• Discreet and reliable (you will be privy to confidential information in this role and it’s essential that high trust exists)
• Experience of using common IT admin tools, such as Google Workspace 
• Good communication skills and able to interact with different stakeholders at all levels
• Adaptable and organized, with the ability to successfully juggle multiple and varied tasks throughout the course of the week
• Skilled at troubleshooting hardware and software issues
• Capable of seeking solutions to a variety of technical problems
• Motivated to expand their knowledge base through training and learning on the fly
• Some experience managing vendor relationships

Benefits

• Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.