Overview

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. 

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand – it is a commitment, a passion, and a journey into Dubai’s finest.

Job Description

Job Summary:

The Front Office Associate is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Key Responsibilities:

• Greet and welcome all guests approaching the front desk in accordance with company standards
• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
• Be familiar with all the Front Office software required for the position
• Ensure that all hotel standards are met when assisting the guests and handling information
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
• Review Front Office logs, Trace File and Credit Limit daily
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups
• Be aware of closed out and restricted dates
• Coordinate with Front Office Supervisor in performing daily task or during the shift
• Be familiar with hospitality terminology
• Have knowledge of emergency procedures and assistance as needed.
• Always use proper etiquette when communicating with guests and associates
• Be able to perform and complete all tasks and duties on the shift checklist in a timely
• and efficient manner
• Maintain and market promotions and guest programs
• Maintain a clean work area
• Perform any other works as and when assigned by the supervisor and/or management

Desired Skill & Expertise

Qualifications and Skills:

• Atleast one year of experience working as a Front Office Associate in a 4/5 * hotel
• Excellent communications skills with proficiency in speaking and writing english.
• Good communication skills and interpersonal skills
• Extremely agile as the job demands speed and efficiency in its execution
• Team player with excellent planning and organizing skills
• Able to work flexible working hours with rotating shifts
• Pleasant personality with good problem-solving skills