At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email, chat, and voice, to blog posts, knowledgebase, and guides, and everything in between. There's always something new to build.

We have a Wimbledon office but remote opportunities are available for UK-based candidates who can't commute in.

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What you will do as a fullstack integrations engineer

You will help us build new apps and integrations between Deskpro and other services and products. Deskpro already has a library of apps (some of which are open source here https://github.com/DeskproApps - JIRA, Shopify, Salesforce, etc), and you will deliver even more.

You will be involved in all aspects of planning, developing, and delivering integrations. You'll deliver new apps, but you'll also help us create frameworks that enable other developers to create apps, and you'll work closely with our product team where you will have input on planning, design decisions, UX, and everything in between.

You'll be joining a small team where your specific experience will have great impact. You will have a lot of autonomy over your projects and you will get to use your expertise to lead by example.

Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise. You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands.

Technology we use and where we're going

Most of the Deskpro product backends are written in PHP (Symfony, Laravel) with the primary data store being MySQL. The frontend is Typescript/React (with our own component library) and our primary APIs are GraphQL.

Integrations are often build atop our apps framework, a ReactJS/Typescript framework that lets us build sandboxed apps that live right inside of Deskpro. But there are deeper kinds of integrations that will require you to implement totally new product features such as PHP backends or APIs.

Why should you be interested?

• You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we're always adding new features and modules and integrations.
• You'll get to work with real customers and get a peek into how other businesses operate.
• You'll get to learn about scaling software as well as scaling the SaaS platform as a whole.
• You'll play a huge part in the overall product lifecycle.

You are a good fit for the role if...

• You have an earnest interest in developing software with a desire to learn more about the craft.
• You have a lot of experience with PHP (with Symfony or Laravel) and experience with building SPAs with ReactJS (and ideally TypeScript).
• You have excellent written and verbal communication skills. We are big believers in "writing stuff up", everything from spec's to dev docs to RFC's. You need to be able to know your audience and communicate clearly.
• You enjoy solving problems yourself and like working in a "get stuff done" environment. We're a small team and we all generally just get on with things in a fairly autonomous manner. You won't be micro-managed.

Requirements

• Strong experience building web apps with PHP and Symfony and/or Laravel. Our main product is written in PHP.
• Strong experience building SPA's with React. Typescript is a bonus.
• Strong experience working with a variety of APIs. You need to be able to grok API docs quickly and understand how things fit together.
• You should be a fast learner. We often venture into unknown territory so you should be a Google-fu master and have experience-driven intuition.
• You should be excited to dive deep into new technology, new products, new services, new languages. We're always happy to try new things if it'll help us ship better software.
• You should have a strong understanding of software architecture with opinions on "the right way" to do things.
• You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped.
• You work well with others and enjoy sharing your knowledge and leading by example.
• You should love the colour green. We're putting a big focus on delivering well-tested and super solid software!

Benefits

• Competitive Salary (£60-80k)
• Varied work. Both in terms of what integrations you will be working on, but you'll also have the opportunity to immerse yourself in other aspects of the company such as product planning, customer support, etc.
• A mixture of autonomy over your own work and real responsibilities to the team and business.
• Your choice of equipment (most of our devs use MBP's).
• We encourage self-improvement: Company-sponsored server/hosting for your side projects; books; conferences; courses. Just ask!
• A chance to be truly invested in your work and the company.
• 2 minute walk from shops, restaurants, pubs and gyms.
• Lovely new offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
• BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike Storage, Season ticket loans, Reduced gym membership.

No recruiters or agencies please

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