Job Description

PortmanDentex is one of the largest dental groups in the UK.

We value diversity and the unique perspectives our colleagues bring, promoting a culture of collaboration and continuous improvement. With an unwavering commitment to patient care at our core, we focus on delivering exceptional experiences every day.

If you have Field Service Engineer experience and you're looking for a new opportunity in a growing business, then this could be just the role for you.

As one of a team of four Field Service Engineers, you'll support the installation, maintenance, and repair of the IT equipment at our 380+ practices across the UK and Ireland.  This includes servers, workstations, printers, tablets, displays, and other network connected dental equipment and software.

You'll have exposure to a wide variety of technologies including various server and workstation hardware and software (including Windows Server, Windows 10/11, Hyper-V) and will primarily provide on-site break/fix support, as well as working on new site integrations, upgrade projects, and site equipment maintenance.

Your week will likely entail being in practice 2/3 days, and working from home 2/3 days.

To read the full job description, you can click here.

We welcome your application to our Field Service Engineer role if you have the following qualifications and skills:

• Proven history of high standard of server, desktop, and network support (both software and hardware) in a field service context
• A strong technical troubleshooting background
• Passionate about delivering excellent customer service 
• A self-starter and be able to work independently with minimal supervision
• Excellent written and verbal communication skills (to both technical and non-technical audiences), and a dedicated customer service attitude
• Willingness to work flexible working hours to ensure support for practices during their working hours, or to perform maintenance and project work out of hours (both evenings and weekends)
• A full UK driving licence and willingness to frequently travel to practices.

At PortmanDentex, you’ll be part of an inclusive, collaborative team environment where your development and potential are encouraged, and your new ideas and innovative approaches are welcomed.

This is a field role, with regular travel to our practices across the UK and Ireland.  You can be based anywhere, but it's an added bonus if you live north of Birmingham or in the Greater London area.

In addition to a competitive salary, our benefits package includes:

• Bonus scheme 
• 25 days of annual leave plus bank holidays, special days off (such as your birthday), and the opportunity to purchase up to 3 additional annual leave days
• Enhanced maternity and paternity leave
• Life assurance and contributory pension scheme
• Health and Wellbeing benefits, including an expensed dental check-up and hygienist appointment per year, confidential helpline and counselling services, and access to a 24/7 GP service

If you’re ready to make a difference and showcase your skills, apply for our Field Service Engineer vacancy by submitting your latest CV. Alternatively, please feel free to share this opportunity with your friends or colleagues who may be interested.

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Qualifications

Additional Information

We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.