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Job Descrption

Technical Author

Department: Service Management

Employment Type: Permanent - Full Time

Location: North West UK - Hybrid

Description

Are you a Technical Author who is looking for a new challenging role? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?
We are looking for a Technical Author with at least three years of experience documenting APIs, who can contribute to the delivery of high-quality software and API documentation to our customers.

What we do:

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.
 
We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

Key Responsibilities

You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development and support teams to create reference materials to understand features and functionality of the software.
Joining our Service Management department, you will have a strong customer focus, team ethic, and excellent communication skills. We are looking for a Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences, ensuring the correct language is applied. Your role will have a strong focus towards the continuous delivery, driving improvements you will ensure deadlines are met.

Skills Knowledge and Expertise

• At least three years experience documenting APIs
• Experience of creating and reviewing of customer-facing product content
• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban
• Ability to collaborate with customers, development teams, and product owners
• Quality-oriented with experience producing high-quality user documentation, ensuring appropriate use of language and graphics
• Strong customer focus and the ability to work to deadlines
• Strong team ethic
• Strong focus on personal development and willingness to learn

Desirable/Beneficial

• Knowledge of Technical Authoring tools, such as MadCap Flare or Adobe RoboHelp
• Knowledge of versioning software, such as Git
• An understanding of HTML, CSS, and JavaScript
• Experience with localisation and globalisation 

Benefits

• Hybrid working - 1 day min a week in the Campus (SK4 2HD)
• Flexible hours
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• Top employer for 6th year running
• Excellent training and development platform
• Opportunities for career progression
• Health and Wellbeing programme
• Virtual activities, lunch and learns, coffee mornings and meetups.
• Life and health assurance
• Electric Vehicle Scheme
• Established Recognition Award System
• Great Parental Benefits
• Diversity and Inclusion network 
• Pension scheme
• Community projects and volunteer days 
• Refer a friend bonus 

Campus Benefits:

• On-site free parking
• Open plan modern offices
• Quiet Spaces are also available
• Shuttle bus to and from the station
• Subsidised restaurant
• Games room and chill out zone
• Annual Hackathon Events
• Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
• Car wash, barber, yoga classes, boot camp and massage services all on site
• Cycle to work scheme
• Shower and dry rooms

Diversity and inclusion
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and  welcome the opportunity to discuss flexibility requirements and workplace  adjustments with all our applicants.

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