CCC are looking to recruit a Senior Account Manager.
This role will provide account management services to a named list of important Software Professional Services (SPS) clients. The position will interact externally with multiple levels (including senior management contacts) within the specified SPS client organisations to ensure continuing satisfaction, identify and nurture leads, introduce and grow revenue opportunities and operational efficiencies. The position will also interact internally with an extensive range of CCC colleagues as the account expert and internal leader of the accounts.
What you will be doing:
- Providing ongoing direction and support as Account Manager to a defined list of SPS Accounts ensuring that the relationship and revenue targets are met.
- Working with the customer to ensure the delivered solution functionality is completely understood and adopted by the business.
- Creating and delivering periodic account reviews to multiple levels within client accounts
- Helping inform and educate clients on the ways CCC creates value for the account and the wider industry
- Meeting assigned targets for revenue, inventory and other business objectives as defined
- Evaluating, clarifying, and validating clients needs on an ongoing basis
- Actively extending the network with identified personas within the assigned client base
- Proactively addressing client needs, issues, and requests to maintain a positive and productive relationship.
- Internally aligning, managing, and streamlining CCC’s output to the designated clients
- Working closely with various teams within CCC (such as sales, product development, and support) to effectively serve the client's needs.
- Seeking out opportunities to expand business with existing customers, such as upselling and cross-selling products/services
- Serving as the primary point of contact within CCC for the assigned client list, having deep knowledge of each account.
What you’ll need:
- Bachelor’s degree required.
- 4+ years of proven success in account management, preferably within a professional services environment.
- Experience in the publishing industry is a significant advantage.
- Strong relationship-building skills, with the ability to connect with individuals at all organisational levels – both domestically and internationally.
- Exceptional communicator, both written and verbal.
- Proficient with standard software tools (MS Office, Salesforce, etc.) and industry-specific tools (e.g.,project management software like Jira)
- Must be available to travel occasionally and independently, confidently representing the company at external events and meetings.
- Self-motivated and proactive, with a demonstrated ability to take ownership of client relationships.
- Project management experience desirable
Success Competencies:
- Excellent interpersonal and networking skills
- Relationship and Account Management
- Business development interest and capabilities
- Customer Orientation - Gains insight into customer needs and maintains effective customer relationships
- Performs at a high level independently while working effectively as part of a close-knit team
- Self-motivated and well organised with the ability to problem solve, multitask, and prioritise to meet measurable objectives
- Effective project management skills
- Work with SPS and sales to ensure that new opportunities will work for a client in a way that it meets their overall technology strategy and business goals.
- Highly collaborative, with the ability to work effectively across different departments within the company.
A bit about us:
CCC advances copyright, accelerates knowledge, and powers innovation. Our employees' partner with customers to create solutions together, removing friction from the market and making complicated things simple. We help organizations integrate, access, and share information through licensing, content, software, and professional services.
CCC continues to be committed to a diverse, inclusive, equitable, vibrant ecosystem that cultivates opportunity and attracts talented people. CCC is more than a company. It’s a community. At CCC, we celebrate the power of individual action in our work and in helping others. Our We Not Me program brings lots of opportunities to support charities around the world to feed and shelter the homeless, support children in need, build green spaces, and so much more.
CCC received the 2023 Top Workplaces USA National award, where we were recognized for the second year in a row as an organization that has built a great workplace culture.
CCC was also named a Top Place to Work AND a Top Women-Led Business in Massachusetts by the Boston Globe. We also earned national recognition with several Top Workplaces Cultural Excellence awards for employee appreciation, employee well-being, professional development, being women-led, compensation & benefits, leadership, and work-life flexibility.
CCC is more than a company, it’s a community. Our smart, talented, and compassionate team members make CCC a special place to work. We invest significantly in their development and well-being to give them the resources they need to grow.
Here is what some of our employees said in the survey about working at CCC:
“CCC provides a pleasant work environment, good pay and benefits, and opportunities for growth.”
“CCC is a great place to work, there are opportunities to grow in your career and continue to learn and improve in your current position. CCC has lots of employees that have stayed at this company for a long time, which says a lot about how employees like working here.”
“Great leadership, family and employee-oriented, flexible, and innovative.”
“CCC is a flexible working environment. Employees are given the option to work in the office or remotely. The benefits are excellent and CCC offers opportunities for professional growth and training. And the best feature of CCC is the community - Everyone truly cares about each other.”
“ I feel working in a very professional environment, people are knowledgeable and willing to share their experiences. There is mutual respect among the team members, and everyone is included and encouraged to participate. The work is never boring, new things are happening all the time but at the same time it is not stressful, it is just enough to keep you challenged and motivated. I have a very good balance between work and my personal life.”
CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.
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