WHO WE ARE

We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first class customer service to help manage and grow businesses or consumer savings.

WHAT WE’RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

At DF Capital we aim to provide an inclusive, progressive, and sustainable environment where our employees thrive. Having engaged employees who enjoy what they do is the key ingredient for us to deliver on our strategic ambitions. We believe having great people in our team, who work hard and put our customers’ needs first, is a differentiator and builds depth of relationship, repeat business and customer loyalty. As a team we are focused on delivering growth and ensuring that we collectively act sustainably.

Fostering a positive culture across the firm, making sure our employees feel valued for their contribution and keeping them safe and well are critical to us. We see ourselves as a progressive employer who has clear structures and many opportunities for our employees to build their own careers.

THE ROLE

Our Asset & Portfolio Monitoring teams sit at the beating heart of the business, overseeing all aspects of the customer journey from onboarding to recovery.

You’ll join the team with dual responsibilities; part of your week will involve supporting the Asset Audit and account management teams with regards to Asset Audit output management and asset monitoring with the rest of the week assisting the Collections & Recoveries Manager and Portfolio Monitoring Managers with counter-party risk management. You will be diligent and respectful in your approach, spotting issues early and enabling the risk team to tailor financial solutions that best fit our customers. You will also collaborate with other teams including Commercial and Operations.

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities:

• Monitor and manage Asset Audit output whilst liaising with the National Client Managers and Credit teams regarding audit follow up actions to ensure swift closure of audits
• Asset Audit schedule support; including DADJ updates to Asset Audit frequencies
• Support with Asset Audit automation
• Oversight of arrears, working with the NCM team to and Collections & Recoveries Manager to ensure swift resolution of issues and to support the Collections & Recoveries Manager in any required arrears or recoveries resolution
• Report risks identified on a timely basis with accurate information and delivery
• Improve the efficiency and accuracy of our processes by supporting the ongoing development of Asset & Portfolio Monitoring processes
• To provide flexibility and an ability to prioritise workloads to meet the changing needs and demands of the business
• To engender a positive and professional working environment that engages customers so as to ensure customer retention and thus maximise opportunities at all times
• Assisting with the management of risk around the business via adherence to operational systems and processes at all times
  

Requirements

Must possess required knowledge and/or qualifications so that the essential functions of the job can be performed. 

• Ability to engage and build relationships with senior management across all areas of the business
• Confidence to make decisions within your authority levels
• You will have excellent verbal and written communication skills
• You will be flexible and dynamic in your approach to resolving issues
• You’re independent and well organised with a ‘can do’ attitude
• You have excellent Customer Relationship skills
• You are hardworking and passionate about achieving great results
• You pitch in and aren’t afraid to get your hands dirty
• You will have an excellent attention to detail and able to work well on your own and as part of a team
• Desire to learn and develop in a fast-paced environment

Benefits

• Private medical insurance for you and your spouse/partner
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester.