Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

At talabat the Rider Engagement Team is dedicated to nurturing talabat's relationship with riders, fostering a sense of community, and ensuring that riders remain at the core of our operations. As a Specialist Rider Projects, you will play a pivotal role within our Rider Experience and Engagement Team, reporting directly to the Sr. Manager of Rider Experience and Engagement for the region,spearheading short-term special projects aimed at elevating the overall rider experience. Your primary focus will be on cultivating rider satisfaction and engagement through strategic initiatives and partnerships.

What's On Your Plate?

• Lead the execution, and delivery of short-term special projects focused on enhancing rider satisfaction and engagement, with a particular emphasis on rider deals and partnerships.

• Work closely with various stakeholders, including the dispatch, logistics, product, engineering, regional & local operations and marketing, to ensure seamless project execution and alignment with company objectives.

• Responsible for measuring, analyzing, improving, and controlling projects spanning across 8 countries in the MENA region.

• Implement quality assurance processes to uphold the standards of rider experience and ensure that project deliverables meet or exceed expectations.

• Contribute to building a strong sense of community among riders through innovative thinking and initiatives aimed at fostering rider loyalty and retention.

• Identify and cultivate strategic partnerships with external stakeholders to enhance the value proposition for riders and drive long-term engagement.

• Continuously evaluate project performance and seek opportunities for improvement, iterating on strategies to enhance rider satisfaction and engagement over time.

Qualifications

Technical Skills 

• 2- 3 years of relevant professional experience, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.

• Best practices knowledge in project management, rider engagement strategies, and partnership development 

• Proficiency in Google sheets and Google Slides

• Proficiency in data visualization and reporting tools including Tableau, Data studio, and Looker

• BI experience is a plus

Demonstrated Traits 

• Ability to interpret data and metrics to drive informed decision-making and optimize project outcomes.

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

• Ability to grasp complex concepts and apply them to your work / to the business

• Strong problem-solving abilities; and process-driven

• Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well

• Strong written and verbal English & Roman Urdu communication skills across a wide range of stakeholders

• A self-starter attitude that’s comfortable with constant change

Additional Information

We believe in Experience First (for our external stakeholders and internal talabaty alike!), Make It Happen, and Together We Grow. We value diversity, initiative-taking, and creating memorable experiences – and we’re poised for stellar growth!