Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Part of the Regional Vendor Performance team, managing and improving the performance of Partners across all countries within the region. Taking ownership of vendor service levels by measuring compliance, finding performance gaps and executing a plan to fill performance related gaps. 

What's On Your Plate?

Data & Analytics: 

• Leverage data analytics and business intelligence tools to provide actionable insights and improve operational performance of partners. 
• Develop data-driven strategies and solutions from large, complex sets of data. 
• Own all dashboards for your KPI’s and build new tools to improve visibility on performance. 

Stakeholder Management: 

• Cross department collaboration by providing data backed recommendations, which drive platform-wide priorities and goals. 
• Work alongside the commercial and the logistics teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, and making sure we always deliver the best service to our customer. 
• Develop project scopes, timelines and objectives, involving all relevant stakeholders ensuring technical feasibility. 

Operational Excellence: 

• Responsible for monthly / quarterly goals and targets of all countries within the region. 
• Analyze, deepdive and find solutions to any potential issue that deviates from goals. 
• Define, implement and monitor procedures together with local teams to improve performance. 
• Lead weekly / biweekly meetings with the Commercial teams to follow on progress of top offenders. 
• Track and report performance metrics and SLAs, spot bottlenecks and address them with correct stakeholders, communicate priorities according to business needs. 

Qualifications

• 2-3 years of experience in operations, logistics or management consulting. 
• Excel/Google sheets proficiency. 
• Strong working knowledge of analytics tools like SQL, Google sheets, Tableau, Looker etc.
• Strong communication skills, both written and verbal. Arabic is a plus. 
• Excellent stakeholder management skills: Experience in dealing with members and cross functional teams.
• Passionate about analytics.
• Hands-on attitude and willingness to challenge/improve the status quo.
• An empathetic, inclusive and curious attitude.