Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

What's on your plate?

● Collaborate with other departments locally and centrally in order to achieve business objectives.

● Ensure that all employees receive the designated food safety & quality training. Deliver and share the training materials, templates, procedures

● Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings,

● Support in resolving serious customer complaint escalation processes locally

● Liaise between operations and legal team as and when required, is the the first POC for support on food safety and quality management.

● Support in coordination for withdrawals and recalls of products and serious incidents

● Ensure the execution of all local food safety authority enforcement action is complied with.

● Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.

● Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally

● Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintanance and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.

● Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met. Health & Safety

● Executes the H&S inspection programme and be involved in audits and the close-out of corrective actions.

● Communicates regularly with staff to keep the team informed of H&S priorities.

● Supports investigations into accidents and other reports (e.g. near misses).

● Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S

● Deliver H&S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintain competency records for staff

Qualifications

● Degree in food science or related field

● 3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment

● Fluent proficiency in the Arabic and English

● Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.

● Ability to maintain appropriate current knowledge of the HACCP knowledge and H&S Standards

● Experience leveraging technology to manage process

● Program management and experience of managing program change across multiple store locations

● Knowledge of food safety of local/regional laws and regulations and food trading standards

● Experience interacting and engaging with Authorities

● Demonstrated organizational skills and detail orientation and ability to manage competing priorities.

● Maintain effective working relationships and foster teamwork in a diverse work group