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Coordinator Riders at Delivery Hero
Dubai, United Arab Emirates
Job Descrption
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries... worldwide
Job Description
Role Summary:
What’s on Your Plate?
• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.
Qualifications
What did we order?
• Education and Experience:
• Bachelor's Degree
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Skills and Competencies:
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
• Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
• UAE Driving License is a must
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