About the role:

• We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.
• As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
• This role will support Oracle’s customers.

Career Level - IC4

About the skillset:

• The role requires a strong Unix Sys Admin with cloud platform experience and a background supported large-scale web architecture combined with wide-ranging infrastructure knowledge.     
• Experience with Exadata would be a real benefit but is not essential.   

**PLEASE NOTE: Due to the UK Gov nature of the end customers on this region of OCI we require British Passport holder who ideally holds SC level clearance already or is willing and eligible to undergo clearance successfully**

Responsibilities:

• Create and implement processes and solutions to resolve problems faster and provide efficient incident management.
• Act as a point of escalation for incidents and other issues arising within the region
• Troubleshoot and resolve issues across the stack from networking to applications.
• Automate operations and infrastructure management
• Ensures thorough documentation of incidents through company-standard reporting methods.
• Setup alerts and create or update on-call runbooks
• Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams
• Deploys code and executes other changes within the region.
• Operates and performs maintenance to cloud database services running within the region.
• Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.
• Drives and actively participates in the resolution of complex technical issues spanning various services. 

Requirements:

• At least a Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience.
• Solid experience with Linux.
• Experience troubleshooting complex software and/or networking issues.
• Strong understanding of cloud concepts and platforms.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Proven ability to quickly learn new technical domains and then train others.
• Great verbal and written communication skills.
• Experience with Oracle databases including RAC and Data Guard preferred. 
• Experience with Oracle Exadata strongly preferred. 

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer