Oracle Customer Success Services (CSS)

In Customer Success Services, customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Customer Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements-helping them maximize their investment, minimize risk, and achieve more. https://www.oracle.com/customer-success/

Who are we?

CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

Prerequisite:

Please ensure you meet this criteria, prior to applying for this position:

• UK National / British Citizen – candidate must hold a UK Passport.
• UK Resident – candidate must reside in UK.
• UK Government Security Clearance (this role will be subject to the candidate successfully obtaining SC Security Clearance).

Job Description:

We are looking for a Lead Cloud Architect (LCA) who will be responsible of delivering best in class services to our CSS Customers running their solutions on private and/or public cloud environments. Strong overarching cloud architecture design and implementation experience across multiple domains is required (e.g. SaaS, PaaS/Middleware, IaaS/OCI, Database, Security, AI, Multi-cloud) with the ability to lead projects through to fruition, via close collaboration with internal and external stakeholders at all levels.

• Establishes trust based client relationships working closely with customer as the trusted advisor. 
• Ability to work with the customer to capture business and industry requirements and translate them into technical architectures aligned with Oracle’s best practices and service delivery standards.
• Leading CSS’s highly experienced delivery teams by providing technical governance and guidance.
• Market awareness around not only competitor’s technologies, but new technologies.  
• Keen to develop into new emerging technologies and providing structured awareness to CSS teams and customer on how to adapt. 
• With extensive problem resolution skills, LCA is accountable, trustworthy and able to build lasting relationships with the team members, other Oracle teams and the customers at different levels of the reporting line up to CIO or equivalent business owner.
• Work with the sales teams where required to assist at pre-sales level around defining scope, LoE, technical guidance and at high level technical program/project level delivery methodology.

Career Level - IC5

As a CSS Lead Cloud Architect you will:

• Assess and analyze customers business needs to make sure that Oracle solutions meets the customer’s objectives. 
• Apply industry and Oracle best practices, product knowledge, and business acumen
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
• Ensure successful handover from implementation toward operations making sure the implemented solution will fit the customer requirements in best in class operations of his environment. 
• Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
• Be the main contact for new business opportunities by supporting our CSS Services Solutioning team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth
• Undertake research, investigations and developments in Oracle cloud technology in an appropriate way, and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
• Actively lead and contribute to strategic CSS programs including innovation 
• Work closely with different CSS team making implementation and operation of Mission critical environment a success. 

Job Requirements, Skills and Qualifications:

• Minimum five years (5) of experience as a Senior/Enterprise Architect delivering enterprise solutions and/or transformation programs ideally targeting cloud technologies.
• Enterprise Design/Architecture Framework experience such as TOGAF or similar.
• Provide technical leadership through from sales to delivery via effective coaching and mentoring.
• Have a positive and creative and innovative attitude around design and delivery of solutions with in the project. 
• Have an agile approach to the design and delivery, with, demonstratable experience of adapting change at Program/Project and Solution level.
• Applicants are required to read, write, and speak fluently English. One or more of the following would be considered as a plus: Spanish, German, French.
• Proven leadership of large and complex service solution in a large enterprise or service provider.
• Have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• Ability to break down complex problems/issues to determine suitability through appropriate assessments and recommendations.
• You are keen to learn new cloud technologies.
• You act as a positive influencer on those around you and motivate others toward success.
• You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
• Customer requirements gathering with translation of requirements to design.             
• Documentation (HLD/LLD/Architecture diagrams)   
• Ability to influence customer roadmap and lead customer workshops       
• Act as Technical Design Authority for architecture QA.

Preferred Technical Skills:

• Overall good knowledge of Oracles private, hybrid and public cloud solutions 
• Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture
• Good knowledge of physical and SDN network technologies
• Good knowledge and experience of Oracle SaaS, PaaS, IaaS & Database services 
• Understanding of Applications landscape and SaaS Solutions
• Good technical knowledge of relevant open source cloud technologies
• Strong understanding of cloud security 
• Knowledge of Cloud native design solutions
• Strong automation process and technology experience around DevOps, GitOps, AI/ML, microservices

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer