Who are we?

CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers. 

Using their deep experience of IT support and managed services to capture customer requirements, fully explore all potential options and build compelling service propositions. 

The SSAs are key to helping Oracle’s customers to maximize their Oracle Cloud (covering both OCI and SaaS), on-premise and hybrid investment, to innovate faster and accelerate their business success. 

The SSAs will be focused on service solutions for the Oracle technologies, including leading edge and complex custom requirements. 

Responsibilities:

• To identify, foster and define Oracle CSS services solutions for specific customer opportunities and assist in the sale alongside the CSS sales representative
• Work with the customer, CSS management and the xLoB account teams to:
  • Understand the customer’s business and IT strategic requirements and identify large scale CSS opportunities to assist the customer achieve its strategic goals
  • Gather and assess customer needs, both business and technical and translates these into CSS service solutions
• Build and lead virtual teams 
• Effectively communicate with customer to CxO level 
• Build customer loyalty through achieving a trusted advisor relationship
• Work proactively to build and leverage an effective and extensive network across Oracle xLoBs 
• Collaborate effectively internally and externally to ensure effective service solution design and development
• Drive compelling proposals, presentations, and other customer and internal communications and discussions 
• Drive service solution costing & pricing  
• Demonstrate a strong understanding of the services competitive marketplace 
• Work with CSS delivery throughout the sales cycle 
• Navigate Oracle internal tools and processes to effectively participate and enable CSS sales
• Transfers knowledge to other participant roles on the deal, account teams, delivery and across the CSS Service Solution Architect community

Experience:

• 7 to 10 years of IT services, including significant direct experience in services roles within multiple external IT services providers
• Broad understanding of typical enterprise applications and IT infrastructures including public and on-premises cloud, including but not limited to Oracle technologies
• Extensive experience of working in a services presales role within an IT services provider
• Extensive experience in IT services, service operations and service management, including managed services/outsourcing
• Large scale IT project and programme management experience, including major transformation, migration and solution deployment projects
• Commercial and contract management, including construction and negotiation of pricing and custom contracting for complex service offers
• Sales and complex deal negotiation
• Architecting, implementing and delivering complex service solutions for large scale, mission critical IT environments
• Consulting and trusted-advisor roles to C-level within major customer organisations in relation to IT services
• Proven ability to construct and deliver compelling presentations and propositions to C-level and large audiences
• Driving large scale IT services bids

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer