Restricted Clouds 

As companies and governments move more mission-critical workloads to cloud, there is increasing demand for protection of sensitive data in public clouds that span national borders and jurisdictions. OCI is an established leader in building cloud regions for customers who require the highest levels of security and have regulated workloads. We operate government regions in the UK and North America and have deployed our industry’s first OCI Dedicated Region, serving customers that include highly regulated companies and governments around the globe. To better serve our European customers, Oracle has launched new sovereign and restricted cloud regions in Europe.

Key Responsibilities 

• Responsible for day-to-day cloud ops execution, 24/7 coverage, capacity management, consistent response/structures, and streamlined support of (EU Restricted Access) EURA Cloud Regions Build and develop teams of cloud operators and site reliability engineers, providing both technical and leadership expertise and ensuring the highest levels of performance 
• Help launch dedicated cloud ops in new EURA cloud regions 
• Take a data and metrics-driven approach to constantly improve all cloud ops processes and procedures 
• Assist & manage relationships with external vendors & contractors 
• Publish monthly operations scorecards for each cloud region 
• Assist in implementing service methodologies that include incident management, problem management, change management, capacity management 

Year One Critical Success Factors 

• Support the business growth objectives 
• Maintain stable operations month over month 
• Maintain ongoing efficiency gains • Successfully launch new regions without delays, oversee hiring and training of new staff 
• Achieve operational parity with commercial cloud regions

Career Level - M6

Preferred Skills and Experience 

• Data-driven leader with direct relevant experience leading the delivery of cloud services at scale 
• Deep understanding of sustaining engineering, operations, customer support, integrations, plus building tooling and automation 
• Customer-centric leader with experience supporting cloud business globally with a strong focus on enterprise-level operations and support
• Experience in managing cloud operations support for large-scale cloud service provider
• Experience leading cloud ops strategy and execution across multiple locations

Leadership Competencies 

Performance, drive, and execution—Holds self and others accountable for delivering shareholder value. Creates and instills a performance-driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of organizational results. Delivers audience-appropriate messages about financial performance and future expectations. 

Collaboration—Fosters collaboration between business leaders. Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues. Drives a diverse and inclusive culture throughout the organization. Instills a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes. Aligns strategic priorities of own area with the direction and priorities of the broader organization. 

Communicating for impact—Ensures clarity around organization's strategic intent and business objectives. Champions strategic initiatives in ways that generate organization-wide understanding and support. Builds confidence and inspires support through a convincing presentation style. 

Inspirational leadership—Establishes and models authentic leadership across internal and external boundaries. Builds internal and external reputation as a strategic business leader. Inspires and empowers others toward achievement of goals and strategies. Employs and develops the right talent at every level. 

Competitive edge—Predicts changes in customer expectations; takes advantage of opportunities to shape and reshape market propositions. Builds long-term business value. Creates a culture of innovation and encourages entrepreneurship. Strategically develops a range of options/paths to achieve business objectives within a changing environment. 

Change agility—Initiates strategic change initiatives in anticipation of a changing external environment. Champions organizational change initiatives in a way that helps people understand, appreciate and support them. Guides the organization to remain flexible in a changing, competitive environment. Fosters creativity, measured risk-taking actions, and entrepreneurial thinking in others 

Mastering complexity—Makes decisions about the long-term strategy to sustainably grow the business. Creates an environment that shapes and supports cross-functional analysis of problems and decision-making. Actively supports the resolution of ambiguous, complex problems that cross organizational boundaries. Creates an environment of personal accountability and ownership for problem-solving. 

Education 

BSc in Computer Science or a related technical field or equivalent practical experience.

About Oracle 

For more than four decades, Oracle has delivered innovation upon which entire industries have been built. From transforming healthcare to advancing scientific research, the work we do at Oracle is not only transforming the world of business - it’s defending governments, powering nonprofits, and giving billions of people the tools they need to outpace change. Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.  

Scale 

• US$50B in revenue in FY2023 
• 430,000 customers in 175 countries 
• More than US$72B in R&D since FY2012 
• US$110B+ spent on more than 150 acquisitions 
• 20,000 partners across the globe 
• 164,000 employees 
• 18,000 customer support and service specialists, speaking 29 languages 
• 30,000 implementation consultants

Innovation 

• World’s first and only autonomous database 
• Industry’s broadest and deepest suite of cloud applications 
• More than 18,900 patents worldwide 
• 48,000 developers and engineers 
• 5 million registered members of Oracle’s customer and developer communities 
• 469 independent user communities in 97 countries representing more than 1 million members 

Social Impact 

• US$23+ million donated to support 7,000+ nonprofits through grants, sponsorships, and employee giving in 64 countries. 
• Oracle Education Foundation delivered 8,363 hours of learning in technology, design thinking, and futures thinking, supporting 327 students. 
• Recycled and reused 99.9% of retired hardware. 
• 22,966 Oracle Volunteers donated 101,006 hours to complete 1,603 projects for 813 organizations in 48 countries.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer