Job Title: Athletics Ticket Sales and Membership Student Employee

Job Classification: Business Operations, Student

Department: Bear Foundation

Hiring Manager: Harrison Grant

Contact: harrison_grant@baylor.edu

Work Schedule: Varies

Desired Length of Employment: Summer Session Only. May - August

Pay Rate: $7.25 - $10.00

Job Description:

As an employee of the Baylor Athletic Ticket Sales Center, you will be the frontline of the athletic department.
 

Preferred candidates are seeking a professional career within sports or general sales. Employees will work with other student workers and full-time staff to assist in selling full menu of ticket options via phone calls, face-toface appointments, in-stadium meetings, and special events. If hired, you will be expected to provide exceptional
customer service through all communication with customers while maintaining a positive image when reflecting
Baylor Athletics.
 

Job Functions:
 

• Sell Football, Men’s, and Women’s basketball season tickets, partial plans, group tickets, and other ticket products via phone, email, and in-person appointments
• Work selected home athletic events and special events
• Act proactively to create opportunities for new business with customers through referrals, networking, and prospecting for new business
• Assist in answering incoming calls with the ability to problem-solve customer concerns
• Build relationships to provide repeat business and excellent customer service
• Completing assigned campaigns and tasks on time
• Maintain accurate and detailed records of all current clients and prospects within the CRM system
• Other miscellaneous duties as assigned by supervisors
• Compliance with all Baylor and NCAA policies
• Assist in planning, coordinating, and helping with events as needed
• Deliver excellent customer service to clients and visitors
• Provide information and answer inquiries as needed
• Assist with various activities and tasks related to events and hospitality services
• Ability to comply with University policies 
• Maintain regular and punctual attendance
• Assist in planning, coordinating and helping with events as needed
• Deliver excellent customer services to clients and visitors
• Provide information and answer inquiries as needed
• Assist with various activities and tasks related to events and hospitality services
• Ability to comply with University policies 
• Maintain regular and punctual attendance  
• Perform business operations duties for assigned area of responsibility 
• Provide excellent customer service to clients  
• Ability to prioritize and take initiative 
• Assist with various projects, activities and tasks related to business operations 
• Ability to comply with University policies  
• Maintain regular and punctual attendance 

Employer: Baylor University

Work Location: Simpson Ath & Academic Complex

Work Address: 1500 S University Parks Dr, Waco, TX 76706