Salary: £27,053 - £30,428 per annum

Fixed Term

37 Hours per week

Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.

Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012, and achieved a Bronze Award in 2013.

The team are currently looking for a Recovery Officer to join this dynamic team. You would be involved in collection of personal and commercial debt  totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.

The ideal candidate will have:

• Confidence to be able to manage difficult conversations
• A knowledge debt collection processes
• A full knowledge and understanding of the Thurrock Fair Debt Policy
• Experience using negotiation skills
• Experience of communicating with members of the public.

 In return for your time and commitment, we offer:

• Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service
• Flexible working to support a good work life balance
• An excellent Employee Assistance Programme
• Excellent training opportunities and an established CPD programme
• Reflective supervision and management support

We reserve the right to withdraw the role at any time - Candidates may be invited to interview upon submitted complete application.

Closing Date:  21st April 2024

To view the Job Profile and Person Specification please follow the link below:

JD Link - Debt Recovery Officer

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. 

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council 

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council