Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity

Your Impact

We are seeking an experienced operations manager to design, deliver, and manage our Issues Management operations within the Asset Wealth Management team.  Candidates must have direct management experience in the day to day operations management of all aspects related to issues management.  Ideal candidates will have extensive experience in all aspects of these servicing areas, including credit bureau disputes, Fraud, executive escalations, CFPB and other regulatory cases. In this role, the candidate will be required to collaborate with our Front line, Back Office, Fraud, Compliance, Legal, Technology and process engineering teams to create innovative solutions to complex issues. 

Responsibilities

• Ensure timely, quality resolution of all remediation.  
• Assist with providing thorough documentation as needed, to ensure full completion of an event.
• Proactively investigate potential issues, with escalation as appropriate.  
• Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained.  
• Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy.  
• Lead customer communication efforts. Working closely with Legal/compliance/product and business lead to send mass communications to customers for remediation.
• Ability to communicate effectively with operations leadership as well as junior contact center agents.
• Assist in remediation planning and identification of issues by monitoring business health and delivering the improvement/process on time.

Preferred Qualifications

• At least 5+ years of relevant industry experience
• Experience with managing internal and external audits, working collaboratively with multiple stakeholders
• Strong communication skills with experience managing executive level communications
• Extensive understanding of the customer service experience
• Superior project and process management skills, organizational skills and attention to detail
• Proactive, flexible and ability to multi-task 
• Bachelor’s degree or relevant years of experience 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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