Associate – C&TxB Operational Risk – Issues Management

Goldman Sachs is a leading global financial institution that delivers a broad range of financial services to a large and diversified client base that includes corporations, financial institutions, governments, and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

The Risk division identifies, monitors, assesses, and manages financial and non-financial risks in support of the firm’s appetite and strategic plan, as well as, the risk of expected and unexpected events that may have an adverse impact on the firm. Risk teams play a critical function for the firm, driving how risk is taken and managed. 

As a sub-division of Risk, Consumer and Transaction Banking Risk provides oversight of credit and operational risks in the firm’s consumer and transaction banking businesses and contributes to the development and implementation of a standardized framework to identify, measure, and monitor operational risk across the businesses and the firm. The team is dedicated to actively enhancing the risk framework, employing and strengthening risk management within the business and firmwide.

The C&TxB Issue Risk Management team has primary responsibility for the consumer issue management framework, in addition to independent oversight and review of the issue lifecycle. This role requires an energetic self-starter that can liaise with stakeholders across business units and firmwide risk management team both regionally and globally. Familiarity with the concepts of operational risk, banking process flows and control environment, combined with strong interpersonal and analytical skills and a penchant for problem solving are necessary for this role.

Primary Responsibilities:

• Oversee implementation of operational risk frameworks as the second line of defense working closely with the first line while providing robust and independent challenge with event and issues management
• Engage with stakeholders within the consumer business on effective review and challenge of issues throughout the issues lifecycle
• Facilitate operational risk event management framework and data collection, including the detailed reviews of significant events to ensure appropriate remediation plans are implemented, and identification of trends to identify significant or emerging risks
• Assist with metrics and reporting which quantify the business and division exposure to various types of operational risk which provides for proactive oversight, identification of trends, and a comprehensive view of the issues landscape
• Contribute to the advancement of operational risk methods and practices and the operational risk management framework within the business and in support of firmwide initiatives

Qualifications:

• Bachelor’s degree and 4+ years of relevant experience working in independent operational risk, compliance, first-line control function, or in internal audit
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with a focus on delivery
• Strong organizational skills (project management experience a plus)
• Proficiency in Excel, PowerPoint, and SharePoint – Tableau & SQL are a plus
• Familiarity with operational or enterprise risk management best-practices and controls
• Quick learner who can thrive working as part as a cross-regional team and individually

Preferred:

• Experience developing and deploying and/or executing an operational risk framework for Consumer lending/banking 
• Risk management, issues/events management experience in Digital & Online banking or related area
• Certifications in risk management related fields
   

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

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