Job Title: Print Support Specialist 

Location: Leicester (2 days working from home)  

Contract: Permanent 

Hours: Full-time (40 hours per week) 

Grade: 20

Reporting to: Sales Director 

Description:

You will efficiently support the end-to-end delivery of Print & Promotion projects, from creating the offer, to processing customer requirements and processing orders and aftersales queries. You will effectively manage relationships with customers and local Account Managers and sales colleagues, consistently providing excellent service and assisting in achieving the departmental goals for UK & Ireland.  You will also provide effective support to help to grow sales, improve profit and develop product / solution optimisation. 

Responsibilities:

• Create Print & Promotion offers, confirm requirements and budget of the customer. 
• Assist customers with product information, selection, and purchase. 
• Contact different vendors to offer the best solution to customers and/or searching for an alternative assortment when the exact assortment requested is not available. 
• Ensure and coordinate process of item set up until delivery of Print & Promotion items (also ensuring invoice is sent). 
• Advise colleagues/sales how to follow up on customer requests. Regularly interact with Sales to ensure strong understanding of customer requirements by sector, country and region 
• Work closely together with the Sales Account Managers, and the drop shipping team, Warehouse and Supplier to optimise assortment, and Product Marketing for campaigns etc. 
• For CI items stocked in the warehouse, forecast sales, liaise closely with customers and efficiently manage stock levels 
• Advise colleagues and management (pro-actively and on request) on data and insight analysis, data sources, commercial opportunities, market development and possibly insights on related delivery products and services

Qualifications:

Essential

• Independent, entrepreneurial “can do” approach to work; a self-started with the ability to “hit the ground running” 
• Vocational level of thinking with 4 - 6 years of relevant experience. 
• Experienced in process management. 
• Customer focus with planning and presentation skills. 
• Commercial, with a strong customer focus and customer awareness 
• Effective communicator, both in writing and verbally.  
• Both a good listener and result driven. 
• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture 
• Competency in Excel with high level of numeracy essential  
• A background in B2B retail 

Desirable

• Complex sales selling skills and CRM knowledge 
• Can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus 
• Can see hidden problems; looks beyond the obvious and doesn't stop at the first answers  
• Knowledge of Dutch and/or German also be an advantage