Park Nicollet is looking to hire a Service Center Representative Team Lead to join our Rehabilitation Call Center team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service and support to patients who request our care. The incumbent will be expected to comply with the standards of Personalized Care and Customer Service, and conduct themselves in a manner which reflects the values of PNHS. Leads and supports the Service Center’s daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Supports organizational service goals and adheres to processes attached to operational expectations to meet those goals. Functions as a part of the Service Center Team to ensure continual quality improvements are in place to meet service goals.
Work Schedule:
8:30AM - 5:00PM Monday - Friday
Required Qualifications:
- Minimum of 2 years scheduling experience.
- Computer skills required.
- Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience.
- Strong verbal communication, human relations sensitivity, listening and telephone etiquette skills. Medical terminology knowledge desirable.
- Accurate keyboarding skills.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to lead and develop staff in a respectful and supportive manner that fosters a positive and successful team environment.
- Enjoys working with numbers and measures that support the service goals.
- Ability to work in a fast-paced and structured environment
- Ability to sit for long periods of time
- Ability to key for long periods of time
- Good listener
- Strong interpersonal skills
- Ability to provide effective feedback
- Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
Preferred Qualifications:
- Advanced degree preferred.
- Call Center experience desired. Previous leadership experience desired.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
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