Park Nicollet is looking to hire a Consumer Experience Specialist to join our Virtuwell team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
At Virtuwell we focus on providing a simple, fresh, empowering, approachable, and trusted experience for our consumers. This position is an essential role to achieving that vision. The primary focus is to provide a loveable Virtuwell experience to our consumers and providers during evening, weekend and holiday hours. This person will provide a single point of telephone and/or virtual contact within Virtuwell where consumers can obtain prompt and accurate support for the Virtuwell website and its associated services. This person will be the primary support resource for providers working the Virtuwell queue and is responsible for queue management by creating a partnership with providers through ongoing communication, support, and encouragement. By supporting both customers and providers this person is integral to ensuring we deliver a seamless experience 24/7. This position is 100% work from home and requires you to have a work location in which you can have privacy.
Required Qualifications:
- Exceptional writing and presentation skills
- Strong critical thinking and communication skills
- Proficient in Microsoft Word, Excel and PowerPoint
Preferred Qualifications:
- Customer service experience in e-commerce, web and or health care
- Previous experience working with people on the phone, preferably in handling a high volume of telephone calls in a call center environment.
- Demonstrated ability to work as an effective team member to improve internal and external customer satisfaction.
- Demonstrated ability to take the initiative and challenge the status quo on behalf of a customer.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
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