***SIGN ON BONUS ELIGIBLE FOR EXTERNAL CANDIDATES***

RIVERWAY CLINIC JOB DESCRIPTION:

JOB TITLE: Medical Assistant (CMA, MA, RMA, LPN, EMT) DEPARTMENT: Clinical

 REPORTS TO: Care Delivery Supervisor

DIRECTION OF OTHERS: None

GENERAL SUMMARY OF DUTIES:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.  Partnership is the norm and all employees will be held accountable to work as effective team members with both internal and external partners. Carry out patient care tasks and medical orders as delegated by physicians, APPs or other health care personnel following the Care Model Process.

POSITION RESPONSIBILITIES:

Maintains confidentiality of sensitive information.

Conducts pre-visit planning, visit process, and other Care Model Process workflows.

Performs accurate and timely charting to support patient care and service.

Obtain health history information. Obtain accurate vital signs, recognize and report variances.

Recognize the need for and perform routine office procedures and testing in the ambulatory care setting.

Accurately document observations, actions and patient outcomes in EMR.

Identify patient education needs, provide instruction and pend orders appropriately.

Stocks and cleans examination rooms between patients and at end of session.

Sterilizes/cleans equipment and instruments.

Monitors and requests supplies (or communicates to appropriate staff member) to ensure proper inventory and avoid interruption in service.

Complies with applicable legislation such as OSHA and infection control standards.

Assists in orientation and training of new personnel as assigned to ensure established procedures are clearly understood and followed.

Participates in quality improvement activities.

Participates actively in self-development and educational activities.

Complies with Code of Conduct and all policies, procedures and standing orders.

Performs other duties and responsibilities as assigned, holding themselves accountable.

CUSTOMER SERVICE AND TEAMWORK:

Customer Service:

Greet patients with a warm welcome and completes interactions with a warm closure.

Collaborate in patient care hand-offs insuring patient comfort and safety and continuity of care.

Patient Advocacy: Assure patients’ rights to privacy, safety and confidentiality.

Respect, embrace and value diversity

Project a professional image though appearance, positive attitude and constructive interactions.

Honor patient choices/family rights

Teamwork:

Identify and work to resolve problems with other departments and individuals in a constructive manner using Healthy Workplace 1:1 Communication.

Focus on solving the problem -- not blaming.

Effectively share job knowledge with new employees.

Place team goals above own interests.

ORGANIZATIONAL RESPONSIBILITY:

Identifies and reports environmental, equipment or patient care risks to supervisor. Corrects and appropriate and completes incident report when indicated.

Participates in and supports:

Corporate Integrity Program

Cooperation with internal investigations

Good faith reporting of compliance concerns

Participation in education and training

Compliance with organizational policies and procedures.

Expectations for attendance and is in attendance at scheduled time.

Utilization of resources, time and materials efficiently

TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion, which includes handling and lifting patients, stooping or stretching, hand-eye coordination, and manual and finger dexterity. Requires walking and standing for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds.

Requires adequate vision, hearing and manual dexterity.

Requires the ability to speak, read and write English proficiently.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TYPICAL WORKING CONDITIONS:

Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, bio-hazardous wastes, and other conditions common to a clinic environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS: which may be representative, but not all inclusive, of those commonly associated with this type of work: Telephones, computers, emergency cart, cardiac monitor, suction, oxygen delivery, injection supplies (needles, syringes, serums), all other related to clinic setting.

QUALIFICATIONS:

Education/Experience:

LPN (Current MN License), or

CMA Current AAMA Certificate, or

RMA Current AMT Certificate, or

Medical Assistant Non Certified-completion of an accredited medical assistant program (Ex: CAAHCP, ABHES), or

Graduate of an accredited EMT program and current EMT license.

CPR Certification required and maintained

SKILLS AND ABILITIES:

Organizes effectively.

Establishes priorities.

Understands regulations and procedures to administer patient care.

Knowledge of medical equipment and instruments to administer patient care.

Knowledge of common safety hazards and universal precautions to establish safe working conditions.

Ability to maintain records, write reports and respond to correspondence.

Skill in developing and maintaining department quality assurance.

Maintain effective working relationships with patients, medical staff, and the public.

Ability to react calmly and effectively in emergency situations.

Ability to interpret, adapt, and apply guidelines and procedures.

Ability to communicate clearly.

Ability to work quickly under pressure.

Works productively as a team player.

This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

(5/03/24)

RWJD 8/2021 KC, JO, KR, MF