The Data Recovery Technician will repair, rebuild, and recover logically inaccessible customer data from storage media. Professional data recovery is the process of obtaining usable data from inaccessible storage media and corrupted or deleted file sets.

Servers, raid systems, personal computers, mobile phones, tablets, cameras all store data on some type of electronic media such as hard disk drives, optical media, or flash devices. The data recovery process is very complex and labour intensive. Successful data recovery requires an in-depth understanding of all the technical details of modern data storage media, operating systems, and file systems as well as a well-equipped, controlled laboratory that is staffed with experienced, trained engineers. 

Entry level role with diverse involvement in various areas as needed to support the Team.

A full in-house data recovery training program and ongoing learning is an integral part of the role.

On-site work opportunity.

Role Overview

Data Recovery Logical: 

This requires a full understanding and following of the data recovery process and procedures. This also requires the proper use and understanding of our software tools and systems as needed to diagnose and analyze the Operating System’s logical data structures.  Repair, rebuild and recover logically inaccessible customer data from storage media. Productivity and efficiency are emphasized in all data recovery efforts to provide excellent customer service.

• Work individually and with other engineers to identify problems and then find appropriate solutions through individual research and other efforts.
• Work closely with the sales team, clean room and customer to obtain the best data recovery possible. Ensure complete and accurate communication with management, colleagues and external parties by written, verbal and electronic means.

Tape Lab: 

The technician will be responsible for processing clients’ backup tape jobs. This may involve cataloguing customer tapes, extracting data from tapes, extracting data from the Exchange data and data recovery from tapes. 

• Process customer tape jobs in accordance with the scope as agreed with the customer using appropriate tools.
• Repair, rebuild and recover logically inaccessible customer data from storage media. 

Education and Experience

Technical Skills:

• Good understanding of computer hardware architecture.
• Good understanding of software and operating systems.
• Understanding of database systems.

Other:

• University degree or equivalent formal qualification (Computer Science degree or related course)
• Excellent analytical and problem-solving skills.
• Excellent attention to detail.
• Ability to organise and prioritise workload, meet deadlines and manage time efficiently.
• Collaborative, sensitive and a transparent communicator across departments and regions.
• Must be comfortable working in an internationally focused team environment.

What We Offer

At KLD we invest in employees and their families by placing their wellbeing first.  We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks.  We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is £30,000 to £35,000 and bonus plan eligibility.

• This position is on-site and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors and a mobile phone for business use.
• Life assurance
• Private Medical Health Cover (currently with BUPA)
• Group Income Protection
• 25 days annual leave
• Contributory pension after completion of three months’ service and the option to join the Workplace Pension in line with statutory rules
• Flexible Benefits including Season Ticket Loans and Ride 2 Work.
• Buy and sell up to 5 days of Holiday per year
• Roll over 5 days of Holiday per year
• Competitive salary (including bonuses and/ or team incentives) and benefits package
• Benefits which include private medical insurance and discounted dental care for both you and your immediate family
• Income protection and death in service benefit
• Company pension scheme with 6% employer contribution
• Cycle to work scheme
• Season ticket loans
• Refer a friend, earn a bonus!
• Career progression and training opportunities

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

#LI-CL1

#LI-Onsite