Correspondence and Appeals Officer
£32,925 - £33,957 per annum for the full time role and pro rata for part time roles.

Two x Part time (18 hours a week) and One x Full time (36 hours a weeks) Correspondence and Appeals officer roles – 12 month temporary contract -  Hybrid working with one to two days in the office, dependent on service delivery - Equipment will be provided.

We are looking to appoint Correspondence and Appeals Officers who will work with the current back office team and be responsible for ensuring Penalty Charge Notice (PCN) enquiries and representations at all stages through the PCN process are responded to within statutory timeframes and in accordance with the legislation, policies and procedures. The successful candidate will also be required to prepare case summaries and evidence packs to the parking tribunal service for adjudication hearings.

About you

Previous experience of working within the Parking industry and dealing with Parking related correspondence and/or complaints is highly desirable, however training will be provided. The successful candidate will be required to investigate and respond appropriately to penalty charge notice representations, appeals and enquiries in line with legislation and council policies. In addition to this the officer will be required to have excellent IT and administration skills as they will be required to manage their own caseload as well as supporting other team members at times. Attention to detail are paramount, together with a genuine commitment to, and experience of, first class customer service.

Additional Information

If you are interested in working with the Parking Service then please submit a supporting statement, ideally no more than two sides of an A4 explaining how your knowledge, skills and experience meet the criteria set out in the personnel specification within the Job Description. We do not consider standalone CVs.

Any applications received from individuals who have applied for the same role in the last six months will not be considered.

The closing date for the receipt of applications is 23:59 on 5th May 2024 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interviews are scheduled for week commencing 20th May 2024

https://www.newham.gov.uk/downloads/file/5281/correspondance-and-appeals-officer-jd

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east.  It is well connected  by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.