Debt Recovery Officer
£35,577 - £36,567

One x Full time (36 hours a week) Permanent Debt Recovery Officer role - Hybrid working with one to two days in the office, dependent on service delivery - Equipment will be provided.

We are looking to appoint a Debt Recovery Officer to work with our current back office teams and be required to process penalty charge notice/debt recovery enquiries, fraud enquiries, as well as related appeals, N244 and out of time applications, complaints and service requests communicating effectively with all relevant parties. To prepare to a high standard all necessary paperwork in accordance with the terms of relevant legislation and to represent the Council in Magistrates' and County Courts as an advocate in pursuit of parking related fraud, money claim and debt recovery prosecutions. 

About you

As a Debt Recovery Officer the post holder will be required to have extensive knowledge of the Parking Service and related legislations, debt recovery and fraud procedures in order to provide an advisory support and case handling function which seeks to protect the council’s revenue in a fair and reasonable manner. 

The successful candidate will therefore need to demonstrate a highly flexible approach to work and an ability to adapt to changes in work environment. In addition, sound administration skills, IT skills and attention to detail are paramount, together with a genuine commitment to, and experience of, first class customer service. You will be required to manage your own caseload as well as supporting other team members at times.

Additional Information

The closing date for the receipt of applications is 23:59 on the 6th May 2024 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  

Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment. Please be aware that a Disclosure and Baring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974. 

https://www.newham.gov.uk/downloads/file/7198/debt-recovery-officer-3606

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.