Proposed Interview Date: Week Commencing 13 May 2024

Closing Date: Sunday 5 May 2024

Contract Type: Permanent

Salary: FC6 £28,251.00 - £31,179.34

Working Pattern: 36 hours per week (Monday to Friday 08:48 - 17:00)

Location: Bankhead Central, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

The role is based within our Revenues Helpdesk. You will be supervising, monitoring, coaching and providing help and guidance to our team of Customer Service Advisors and Revenues Assistants who deal with telephone calls in respect of council tax, rent enquiries, Scottish welfare fund grants and payments for a range of services.

You will earn a competitive salary of £28,251.00 - £31,179.00 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

The Person

You should have experience of providing excellent customer service, have good communication skills including written correspondence and have supervisory skills or be knowledgeable about council tax, rent or Scottish welfare fund grants.

Previous experience in a customer service environment is essential.as the role will occasionally require you to speak with or correspond with customers.

You must have the ability to use multiple IT systems and have excellent administrative skills.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on Twitter @FCJobsOfficial.

We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.

For further information please contact: Sharon Perkins - Sharon.perkins@fife.gov.uk

We are holding a Fife Council jobs fair on 15th May 10am - 2pm at Rothes Halls, Glenrothes. We will be on hand to talk about the vacancies we have on offer and what it's like to work with the council. There will also be a chance to get support from our job clubs and employability teams and can offer help with the online application process. Please pop along on the day to find out more.