About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

The Group’s portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; the award-winning Talise Spa brand, offering holistic wellbeing and spa experiences tailored to individual guest needs; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

About the Role: 

An opportunity has arisen for a Brand Loyalty Customer Sales Advisor (Russian Speaker) to join our Brand Loyalty Team in Jumeirah Group.  

The main duties and responsibilities of this role: 

• Maintaining a positive, empathetic, and professional attitude towards our members, always.
• Acknowledging and resolving member complaints and responding promptly to their inquiries by providing exceptional customer service. 
• Keeping records of customer interactions, transactions, comments, and complaints via our CRM platform.  
• Communicating and coordinating with other Jumeirah colleagues, as necessary.
• Supporting the administration of the programme and loyalty department.
• Providing feedback and insights to management based on member interactions which may include recommendation for potential products or service improvements, highlighting pain points in the customer journey or suggestions for changes to processes and procedures. 
• Any other duties as may reasonably be requested by the management

About you: 

The ideal candidate will have the below qualifications and experience: 

• Proficient spoken and written English & Russian
• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset. 
• Strong communication skills – verbal and written.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.