Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

 An opportunity has arisen for a Manager – Telecommunication to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Ensure team consistently answer and direct all external incoming telephone calls following Jumeirah Groups telephone etiquette 
• To be responsible for guest room telephones, back of house telephones and Dect System or similar internal communicating system liaising with IT regarding the maintenance of the service one equipment where necessary 
• Analyse monthly Telephone test calls, IFH TTC’s results and take appropriate action to correct any adverse results and / or trends. 
• Be aware of telephone call tariffs and keep a comparison record updated 
• Uses HotSOS to dispatch concierge, engineering, housekeeping, etc. requests/jobs to the respective departmental colleague and to ensure delivery of timed orders and other requests at the designated times, following up with delivery and other colleagues to ensure completion 
• To ensure compliance of all E Butler related targets directed to the Hotel are handled within the standard time frame. 
• To serve as an additional support to all E-Concierge related targets are handled within the standard. 
• Handles guests’ complaints and takes action to resolve problems 
• Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty 
• Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested 
• Responds to emergency situations calmly and effectively, according to hotel guidelines 
• Creates an organised, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities 
• Helps to identify process problems and deficient areas in the hotel and suggests solutions for permanent fixes 
• Supports the front of house operation when needed 

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 3 years' experience in a Luxury Hotel 
• Minimum of 2 years management experience in a managerial role 
• High level of Agility, Adaptability, Emotional Intelligence when dealing with internal and external guests 
• Problem Solving, Collaborating with Others with diligence
• Excellent technical and communication skills, both in person and by telephone. 
• Knowledge of Opera Version 5 and/or Opera Cloud (Level of expertise – Advance) 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.