About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.  

About the Job:

To handle all Reservation requests in a courteous and efficient manner whilst

Working closely with your Team leader to maximize occupancy and average rate.

Your main duties will include:

• Have a thorough knowledge of the entire hotel services and facilities.
• Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)
• Follow the PCI (Payment Card Industry) policy and procedure.
• Follow FRAUD PREVENTION policy and procedure.
• To be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills.

to secure information necessary to complete a reservation

• Process rooming lists and group blocks and indicate special requests and billing procedures.
• File and process reservations correspondence, make certain all files are

current and in order.

• Have knowledge of Front desk, Sales and Accounts departments and how they

relate to the Reservations department.

• Abide by the hotels policies and procedures.
• Be familiar with changes in the rates and group enquiries.
• Complete your daily shift task list and aid others if you complete your tasks before your shift finishes.
• To be aware of inventory management and keep a constant check on the room types available throughout the day.
• To have an understanding of departmental goals and projections for average rate and occupancy

Any other duties as may reasonably be requested by the management team Including assistance for large events or hotel functions.

About you:

• Fluency in English both written and oral is required. Ability to converse in any other foreign language is highly advantageous.
• Pro-active and reliable
• Able to work under stress and flexible hours.
• Excellent computer skills and knowledge of OPERA would be an advantage.
• Excellent telephone manner is essential.
• Excellent time management and organizational skills essential
• Innovative
• Middle East Experience
• Minimum of 1-year reservation experience in a 5-star luxury or Ultra luxury hotel.
• Previous experience working with Reservations or similar environment.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.