We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
The Maritime Service Coordinator is an exciting and varied role that is key to the business. You will be the focal point for coordination, contact and support for both our fleet and head office team.
You will monitor and then manage situations utilising the wider shore side team providing overall management and support of any emergencies and ad hoc operational issues that might occur. Working as a team to come together to work through and resolve issues impacting the business. No two days will be the same as you can never guarantee what will happen!
Duties include:
- Monitor daily fleet operations, compiling and presenting complicated situations to the wider business in a clear and consistent way which are compelling and unambiguous.
- Lead daily operational scrums ensuring that key impacts are raised in a timely manner.
- Lead the relevant operational teams.
- Key operational contact for incidents and deviations, ensuring clear communication and ensuring effective information flows.
- Lead on operational deviations, such as itinerary changes and impact of technical issues, coordinating ship and shore side operational teams to develop balanced solutions to complex problems.
- Close liaison with the on-call crisis teams, in particular the Incident Commander to ensure all incidents are escalated to L3/4 with a clear brief to the Incident Commander.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time 12 months Fixed-term contract basis, with hybrid working of at least 3 days in our Southampton office. The team also works a rotated schedule, meaning that some weekends will be required, as well as some travel due to business needs.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- Qualified deck or technical ships officer / or equivalent in another transportation industry
- A-levels or equivalent
- Working within a fast-paced operational environment
- Experience of managing and leading groups of stakeholders
- Creation and delivery of operational/crisis contingency plans
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- Home and office-based hybrid working, with 3 days per week in the office
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.
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Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
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