The Engagement Lead – Operational Impacts has the critical role of owning the engagement with Heathrow’s local community stakeholders on key operational impacts, in particular noise and airspace change.  

We know that aircraft noise and air quality remain an issue for those living around the airport. That’s why we strive to work together with our local communities, airlines, NATS and the Government to understand, monitor, manage and reduce the effects of aircraft operations. ​

As the Engagement Lead – Operational Impacts you will have three key priorities: building an understanding amongst local stakeholders of Heathrow’s activities to reduce noise, managing the communication of our multi-million-pound noise insulation scheme and supporting internal stakeholders to engage communities on airspace change and other relevant operational activities and business changes.​​

• Being responsible for the Operational Impacts Engagement Team, including line management and being a budget holder, and leading on the local stakeholder engagement strategy and delivery for airspace, noise and air quality.
• Overseeing the Heathrow Noise and Airspace Community Forum (NACF) and any related sub-groups to ensure effective engagement between communities and the business. You will be the relationship lead for the NACF Independent Chair.   
• Providing strategic advice across the business on all external messaging, engagement and communication activities related to local operational impacts (Heathrow’s current noise action plan; future airspace; air quality and other operational changes) to ensure all external messaging on the topics is accurate, accessible and consistent across all stakeholder groups.
• Representing Heathrow at stakeholder meetings and forums to talk confidently and knowledgeably about Heathrow’s local operational impacts, future airspace changes as well as the current noise management regime. 
• Devising and delivering a regular programme of proactive engagement on Heathrow’s noise reduction activities (summarised in Heathrow’s Noise Action Plan), including regular community communications, ensuring that local communities affected by airport noise are kept informed, can have their say and know who to contact. This includes the delivery of relevant engagement-related actions in the NAP.  

• Demonstrable experience in implementing sound engagement and communications strategies on challenging, technical, and sensitive topics. 
• Good understanding of how aviation operations work, and its related rules, policies and regulations gained through working in the industry.  
• Strong capability and experience in building and maintaining relationships with a network of challenging stakeholders gained from working in a similar engagement role.
• Competent in building internal and external relationships and experience in providing high-level communications advice and briefings, including reporting, to senior colleagues. While also having the ability to influence outcomes effectively by having the confidence and credibility to constructively challenge colleagues. 

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There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.