This role involves managing projects related to signage, wayfinding, and partnerships at Heathrow. The role requires a professional who is self-motivated, has a strong background in multi-project and stakeholder management, and possesses skills in brand/marketing/governance, design, communication, and organization. The role also includes leading on business-as-usual activities, managing rostered agencies, maintaining signage and wayfinding standards, managing existing brand partnerships, and supporting a new brand partnership strategy with 360 activations across marketing communications channels.

• Lead the Weekly Signage Collaboration meeting with stakeholders from Services, Operations, Security, Property, Media, Retail, Surface Access, Marketing, Comms, Heathrow Express.
• Managing all BAU signage/ wayfinding governance, requests, and activity.
• Understand, manage and knowledge of all S&W/ brand standards and guidelines.
• Ownership of Signage & Wayfinding SharePoint.
• Weekly cross terminal site visits to maintain compliance, stakeholder accountability and quality control.
• Supporting on signage for major infrastructure projects. 
• Management of new supplier onboarding.
• Liaising with external stakeholders such as our design, print and installation agencies, Border Force and Heathrow on-airport operational teams to assist with the delivery of signage/ wayfinding updates on digital and fixed formats.
• Manage the current Sanrio- Mr Men partnership and identify opportunities to amplify across our marcomms channels.
• Manage partnership requests from around the business and through 3rd parties.
• Support the Marketing team on the partnership strategy and day to day stakeholder management of any new partnerships.

• Ability to attend regular and reactive in terminal meetings as required. 
• Proven experience with complex multi stakeholder project management including budgets .
• Outstanding stakeholder management and communication skills.
• Knowledge of good brand and signage governance. 
• Understanding of cross channel marketing.
• Excellent verbal, written, spoken English language proficiency.
• Competent with Microsoft programs Teams, Word, Excel, PowerPoint, and Outlook.

Ideally, you'll have. 

• Experience in large scale business desirable.

#LI-Hybrid 

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.