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Job Descrption

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for two Venue Operations Coordinators to join the Venue Operations team on a permanent basis.

Job Title : Venue Operations Coordinator
Department : Venue Operations (Stadium)   
Reports to : Venue Operations Supervisor
Salary Banding : circa £32,000
Job Level : Core
Location : Twickenham Stadium
Employment Type : Permanent

Application Information:

• Please submit an anonymised CV and cover letter (i.e. please exclude personal details).
• The closing date for applications is Friday 3rd May at 12pm.
• The RFU reserves the right to close this vacancy early if we receive sufficient applications.
• Applications may be considered whilst this vacancy is advertised.

Nature and Scope:

The role of the uniformed Venue Operations Coordinator is to operate the effective provision of security for the RFU, Twickenham Stadium, venue and its environs. Based at the stadium complex and works within a team that operates on a scheduled rota covering a 24 hours,7 day a week, 365 day a year period.

This role requires the individual to respond to all requests for security services and first aid, operate all life support and security systems, maintain accurate logs and reports, follow processes and procedures and generally assure the safety and welfare of all staff and visitors across the venue.

The venue has a spectator capacity of 82,000 and the complex includes a 156 bedroom Marriott Hotel, a Virgin Active leisure club, conference and banqueting facilities, a performing arts centre, a rugby store and office accommodation, making the stadium a 365 day a year business.

What will you be doing?

Some key responsibilities include:

• Providing first class customer service.
• Welcoming and assisting visitors, contractors and staff.
• Controlling and recording vehicular and pedestrian entry and exit.
• Conducting site patrols as directed.
• Maintaining the secure integrity of the venue.
• Issue and return of keys and monitor their use and return.
• Monitoring of the CCTV system, reacting to alarms.
• Responding to incidents and emergencies.
• Conduct initial investigations and present findings.
• Report writing.
• Provide security operations to corporate events.
• Working as part of match/ event day team as selected and rota dependant. Reacting to and reporting on Health & Safety and or facility maintenance issues.
• Produce Staff and visitor passes and managing their use.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values.

Behaviours & Knowledge:

Your Approach to Life (your behaviours):

• You demonstrate excellent organisational skills, with an emphasis on managing priorities, forward planning, attention to detail and adopting a flexible approach.
• You’re a self-starter, able to work individually or part of a team to ensure the delivery of tasks.
• You possess excellent judgement and the ability to think creatively to navigate through challenges and reach desired goals.
• You’re committed to actively contributing to, and building, an inclusive culture in your role and day to day behaviours.

What you Know:

Essential:

• SIA door supervisor.
• First aid at work qualified (3 day course).
• Full UK driving license.
• IOSH Working Safely.
• Fire Warden Trained.
• Hold a level 2 award security qualification (or be prepared to work towards achieving this in the first year of employment).
• Security experience in a customer facing environment.
• Experience working in a control room and able to operate, CCTV, access control and fire prevention/alarm systems.
• Passionate about delivering a great customer experience to internal and external stakeholders.
• Effective communication at a variety of levels.
• Effective written and notetaking skills.
• A team player who is self-motivated, reliable and conscientious.
• Calm under pressure.
• Ability to follow and implement guides and procedures.
• Personal integrity and disciplined professional standards.
• Able to work on own initiative, prioritise work and meet deadlines.

Desirable:

• SIA Public Surveillance (CCTV) license.
• Hold a level 2 award in stewarding or crowd safety qualification.
• Competent IT skills with a sound knowledge of the Microsoft Office suite.

Additional Information:

• Salaried working hours will be no more than 48 hours a week on average and the rota worked may be subject to change at the discretion and operational requirement of the RFU.
• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com. 
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

To download the full job description for this role, please click here.

About England Rugby
England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our core activities are:

Rugby – supporting rugby from grassroots to performance level

Commercial – building partnerships and hosting matches and events

Running the business - ensuring our organization and people can thrive

Our Culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving.

We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.

What we can offer you

We are proud of the range of benefits we can provide:

• Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more
• Priority access to purchase match tickets
• 25% discount in Rugby Store and EnglandRugby.com
• 25 days of annual leave and your birthday day off
• Free dental care and free access to the stadium gym
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
• After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%
• Ride-to-work scheme, eyecare vouchers and season ticket loans

About Our Team
At England Rugby, we want to hear our employees’ thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That’s why we have quarterly meetings called ‘the Voice’ where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:

• 85% feel motivated to perform their role to the best of their ability
• 83% feel supported by their Manager
• 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home
• 83% feel informed and connected with the organisation

If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach 

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