Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Responsibilities:

• Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow configurations.
• Designing, configuring, developing, troubleshooting, and implementing the ServiceNow CSM Pro platform to meet business requirements based on best practice.
• Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs occasionally outside of normal business hours.
• Plan, coordinate and implement regular maintenance activities, including testing, system upgrades, patching, and performance tuning.
• Manage user access, roles, and permissions within the ServiceNow environment.
• Implement and maintain ITSM process workflows utilizing Flow Designer, Playbooks, Workspaces and UI Builder.
• Develop and customize ServiceNow modules using HTML, XML, CSS, Angular JS, and JavaScript.
• Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods. (i.e., SailPoint, Okta, Jira, Salesforce, ServiceNow, Zabbix, Intune, SolarWinds, Enable etc.).
• Administer ITOM Visibility ensuring data integrity and accuracy within the Configuration Management Database (CMDB) and Service Mappings.
• Provide support and troubleshooting for ServiceNow-related issues and incidents.
• Stay up to date with the latest ServiceNow features and enhancements, recommending and implementing improvements to optimize platform usage.
• Participates in confirming Disaster Recovery plans and Security Standards.
• Create and manage reports and dashboards.
• Create and manage Service Catalog items.
• Develop using best practice method that minimizes unnecessary transaction counts via Integration Hub Professional.
• Configure and administer Teams integration and Virtual Agent.
• Maintain detailed documentation for system configurations and settings.
• Ensure compliance with organizational security and audit requirements.
• Identify automation opportunities and recommend continuous service improvement suggestions.

Qualifications

Required:

• Bachelor’s degree from an accredited college or university in a related field (i.e., computer science, information technology) or equivalent years of relevant work experience.
• Experience in administration and development, design, and implementation of ServiceNow platform.
• Experience with service portal development and administration including familiarity with JavaScript, HTML, CSS, XML, and other web-based programming.
• Experience with Workflow Editor, Flow Designer, Playbooks, Workspaces and UI Builder.
• Experience with integrations via LDAP, JDBC, SOAP, REST API, SAML etc.
• Experience with ITOM: Discovery, Service Mapping, Event Mgt, CMDB, CI lifecycle.
• Knowledge of Project Portfolio mgt, Demand mgt, Resource Mgt, Agile.
• Knowledge of working with ServiceNow customer support.
• Knowledge of Instance Security Center.
• Knowledge of ITIL best practices.

Preferred:

• ITIL Foundation certification or higher.
• ServiceNow certification such as Professional System Administrator or higher.
• Bachelor’s degree in computer science, Information Systems or similar.
• Experience with Administration of other ITSM and/or monitoring tools.

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The company is a wholly owned subsidiary of Brookfield Reinsurance Ltd. Argo and its insurance subsidiaries are rated ‛A-’ by Standard and Poor’s. Argo’s insurance subsidiaries are rated ‛A-’ by A.M. Best. More information about Argo is available at www.argogroup.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
  
  
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
  
  
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.  In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.  
  
  
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
  
  
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
  
  
• Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
  
  
• A generous Employee Referral program that results in approximately 25% of all new hires annually.