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Job Descrption

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Please Note: Oliver Wyman/MMC operates a hybrid working policy and we will require the successful candidate to work from the London Baker Street office at least 60% of the time.

Oliver Wyman is seeking a highly motivated Learning Delivery & Operations Manager who will be instrumental in shaping and executing our learning and development strategies to join our team in London

The Opportunity:

This Learning Delivery & Operations Manager role is designed for an individual who thrives in... a fast-paced environment and is passionate about fostering a culture of continuous learning and improvement. You will lead a dedicated Learning Delivery team focused on delivering high-quality learning experiences that align with our organizational goals and enhance employee performance.

In this position, you will be responsible for overseeing the entire learning program portfolio, ensuring that it meets the diverse needs of our organization. You will leverage your expertise in learning delivery and operations to create innovative solutions that drive engagement and learning outcomes.

Your leadership will be crucial in cultivating a collaborative team environment where creativity and growth are encouraged. You will also work closely with various stakeholders to ensure that learning initiatives are effectively integrated into broader organizational strategies.

Who We’re Looking For:

The ideal candidate will have:
• 5+ years of experience in learning and development, with a focus on program delivery and operations management
• Demonstrated expertise in designing and implementing learning programs that drive organizational performance and employee development.
• A proven track record in leading teams, with strong interpersonal and communication skills that foster collaboration and engagement.
• A passion for Learning & Development and have a commitment to continuous improvement and professional development for both self and team members.
• Strong analytical skills with the ability to problem solve and to interpret data and make informed decisions to enhance learning outcomes.
• Experience in budget management and financial oversight related to learning programs.
• Proficient in learning management systems (LMS) and other relevant technologies that support learning delivery.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
• Strong teaming and collaboration skills, focused on driving forward initiatives and able to work in a global team environment.
• A Bachelor’s degree in Education, Human Resources, Business Administration, or a related field. A Master’s degree is preferred.

Key Responsibilities of the role will include:

Leadership and Team Development
• Cultivating a high-performing team culture through empathetic leadership, performance management and proactive conflict resolution.
• Acting as a direct manager to delivery colleagues, supporting their professional growth and development.
• Providing continuous developmental feedback and seek upward feedback to enhance team dynamics and performance.
• Adapting leadership approaches based on diverse perspectives to enhance team effectiveness.

Learning delivery and portfolio expertise
• Serving as the expert for learning delivery for end-to-end solutions classroom based, digitally enabled learning and reinforcement mechanisms, providing critical guidance and acting as an escalation point for delivery-related inquiries.
• Comprehensive understanding of portfolio learning products with the ability to upskill delivery team on program specifics and collaborating effectively with Product Manager and Design to balance delivery excellence and efficiency.
• Oversight of program delivery budgets, providing guidance, addressing financial queries and discrepancies effectively.
• Oversight of program documentation to ensure it is current, high-quality, and error-free.

Strategic planning and resource allocation
• Developing and executing a strategic calendar for learning program delivery, aligning cross-regional and cross-learning product and managing team capacity.
• Managing program assignments to balance workloads effectively, collaborating with the Product team on program adjustments as necessary.
• Strategically planning the program calendar, aligning with regional needs and team capacity while managing assignments to balance workloads effectively.
• Collaborating with the Product team on decisions regarding program additions or cancellations.
• Optimising processes and develop best practices to enhance operational efficiency

Data analysis, problem solving, and stakeholder engagement
• Analysing data to identify issues and develop effective solutions, creatively problem-solving within the product team.
• Engaging effectively with stakeholders, building trust and adapting to their needs through active listening and timely communication.
• Managing vendor relationships to ensure seamless program execution and demonstrate proficiency in relevant technologies.

Why join us at Oliver Wyman?

Visit an Oliver Wyman office anywhere in the world and you will feel it: the buzz of people doing work that matters, with a sense of purpose. Our company comprises a diverse mix of talented people from varied backgrounds and areas of expertise who marshal creative thinking and analytical rigor. Our inclusive, collaborative, non-hierarchical culture allows new thinking to surface quickly. The best idea wins, and everybody is encouraged to contribute. This makes Oliver Wyman both an ideal adviser for organizations and an ideal place for exceptional people to realize their potential.

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
• We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers

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