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Raffles Butler at Accor Hotels
Dubai, United Arab Emirates
Job Descrption
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21 acres private island amid lush greenery, perfect for a rejuvenating stay. Enjoy seasonally inspired dining experiences and unmatched hotel services and amenities.
Job Description
What you will be doing:
• Coordinate with HK to pre-block rooms.
• Verify that guests are pre-keyed and registered, depending on status.
• Confirm signature services in advance of the stay.
• Coordinate meet and greets with senior leaders if appropriate.
• Prepare and share executive debriefs to all arrivals.
• Connect with guests at check-in and escort the guests to their rooms.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
• Must be sales-minded. Present options and alternatives to guests and offer assistance in making choices.
• Know room locations, types of... rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and promote other services of the hotel.
• Maintain guest room key storage and supervise access to safe deposit boxes.
• Perform cashier-related functions like posting charges to guest accounts, raising paid outs, and currency exchange.
• Process guest check-outs.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Qualifications
Your experience and skills include:
• Minimum 2 years of Butler experience from a luxury background.
• Strong communication skills.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.
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